door lock failure

This is the Forum for all your Citroen Technical Questions, Problems or Advice.

Moderator: RichardW

Post Reply
kevino
Posts: 95
Joined: 08 Apr 2008, 20:56
Location: Blackpool
My Cars: i have a c5 vtr which i love.
Ive had, visa GT, 2cv, dyane, BX X 5, 2x xsaras, mark 1&2.
x 3

door lock failure

Post by kevino »

C5
MARK 1
2004
2.0 HDI
SALOON

Hi Guys, oh boy am I in a bit of a pickle with this one. The rear passenger side door will not open. It was intermittently opening but has stopped opening all together.
So far I have had the inner door panel out which is possible even when the door won't open. I've heard the servo working to the door it sounds like it is trying to lock and unlock, it sounds no different but there is something not engaging in the lock.

My question is, is there a way of getting the door open to replace the lock? or do i have to do something else to get it to release?
I want to go peacefully in my sleep just like my granddad, not screaming like his passengers
User avatar
Paul-R
Donor 2023
Posts: 6916
Joined: 07 May 2009, 16:24
Location: Wirral, NW England; Vaucluse 84, France
Lexia Available: Yes
My Cars: 2015 1.6 Blue HDi 120 Peugeot 308 Active SW
2013 2.0 HDi 163 C5 Exclusive Tourer
2003 2.0 HDi 110 C5 Exclusive Estate (Gone)
2001 2.0 HDi 90 Xsara Estate (Gone)
x 1369

Re: door lock failure

Post by Paul-R »

You can try shocking the mechanism by locking the car but deliberately leave one door open. The mechanisms will lock and then spring back. Try this a few times.
As I get older I think a lot about the hereafter - I go into a room and then wonder what I'm here after.

Inside every old person is a young person wondering what the hell happened.

"Trying is the first step towards failure" ~ Homer J Simpson​
User avatar
myglaren
Forum Admin Team
Posts: 25367
Joined: 02 Mar 2008, 13:30
Location: Washington
My Cars: Mazda 6
Ooops.
Previously:
2009 Honda Civic :(
C5, C5, Xantia, BX, GS, Visa.
R4, R11TXE, R14, R30TX
x 4889

Re: door lock failure

Post by myglaren »

Also try putting some weight on the outside of the door - push it more 'closed' and operate the locks - worked on my first C5
Online
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37013
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5647

Re: door lock failure

Post by GiveMeABreak »

Here's the diagram from a MK I C5 Saloon. It may help with identifying the internals.
C5 MK I Rear Door.PNG
A couple of things you can try first:

Note: if you try and lock / unlock too many times, the car will disable the locking system to prevent overheating the actuators - so you will have to wait 30 seconds minimum if this happens.
1) Try and gently push the door in with some force whilst getting somebody to unlock it
2) You can try and reset the BSI to remove any electrical niggles:
  • Put the driver's window down, lift the bonnet and ensure all equipment is switched off.
  • Ensure all doors are closed and remove key from the ignition.
  • Wait for 3 minutes, disconnect the vehicle battery and wait for 5 minutes.
  • Reconnect the vehicle battery, wait a further 3 minutes (do not open doors).
  • Switch on the side lights through the driver's window.
  • Switch on the ignition and check system's functionality.
  • Hold lock button on key down for 10 seconds.
  • Remove key open & close door test central locking system.
  • Start the engine and complete the system's check.
3) If this does not solve it, try point 2 again / put a towel over the door handle area and give it a firm whack with the flat of your hand in case something is jamming - it may be enough to get it open.
4) If you succeed, have a check to make sure the child lock rotational switch near the door latch mechanism is fully off.

A diagnostic with a Lexia can undertake actuator tests - which may help identify if it is an electrical / component issue.

If you need the door stripping guide, let me know.
Please Don't PM Me For Technical Help

Marc
Gibbo2286
(Donor 2020)
Posts: 7172
Joined: 08 Jun 2011, 18:04
Location: GL15***
My Cars: 2006 C5 2.0 Litre HDI VTR Automatic Estate.(now sold on)
Currently Renault Zoe 2014 ZE
x 2500

Re: door lock failure

Post by Gibbo2286 »

This is a C8/Synergie RH door lock but the picture might help the dead lock levers are pulled down to lock and up to unlock
Attachments
Ashampoo_Snap_2018.05.26_13h03m21s_001_.png
Man is, by nature, a lazy beast, he does not need twice encouraging to do nothing.
Gibbo2286
(Donor 2020)
Posts: 7172
Joined: 08 Jun 2011, 18:04
Location: GL15***
My Cars: 2006 C5 2.0 Litre HDI VTR Automatic Estate.(now sold on)
Currently Renault Zoe 2014 ZE
x 2500

Re: door lock failure

Post by Gibbo2286 »

Incidentally the lock pictured is new and sitting on my shelf if anyone needs it, Part number 9136.J7 Synergie and Dispatch from RPO 08561 maybe others.
Man is, by nature, a lazy beast, he does not need twice encouraging to do nothing.
Online
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37013
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5647

Re: door lock failure

Post by GiveMeABreak »

They're different locks on the MK I C5 Gibbo:
9137 85 - Left Rear
9138 A3 - Right Rear

I had this sticking issue once on a rear - the tapping solution cured it and I never had it happen after that.
Please Don't PM Me For Technical Help

Marc
Gibbo2286
(Donor 2020)
Posts: 7172
Joined: 08 Jun 2011, 18:04
Location: GL15***
My Cars: 2006 C5 2.0 Litre HDI VTR Automatic Estate.(now sold on)
Currently Renault Zoe 2014 ZE
x 2500

Re: door lock failure

Post by Gibbo2286 »

I knew they were different Mark, just thought that the levers to pull might be the same, as he's already got the trim off it might help.
Man is, by nature, a lazy beast, he does not need twice encouraging to do nothing.
Online
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37013
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5647

Re: door lock failure

Post by GiveMeABreak »

Righto - a good close up of the mechanism anyway Gibbo.
Please Don't PM Me For Technical Help

Marc
kevino
Posts: 95
Joined: 08 Apr 2008, 20:56
Location: Blackpool
My Cars: i have a c5 vtr which i love.
Ive had, visa GT, 2cv, dyane, BX X 5, 2x xsaras, mark 1&2.
x 3

Re: door lock failure

Post by kevino »

Hi guys, I could kiss you all for the replies. I have been panicking about this lock. I have now managed to open the door by applying pressure to the door handle and locking and unlocking the door. It worked brilliantly. Now I need a new lock mechanism.

Again many many thanks.
I want to go peacefully in my sleep just like my granddad, not screaming like his passengers
Peter.N.
Moderating Team
Posts: 11563
Joined: 02 Apr 2005, 16:11
Location: Charmouth,Dorset
My Cars: Currently:

C5 X7 VTR + Satnav Hdi estate Silver
C5 X7 VTR + Hdi Estate 2008 Red

In the past: 3, CX td Safaris and about 7, XM td estates. Lovely cars.
x 1199

Re: door lock failure

Post by Peter.N. »

A drop of oil might help.

Peter
User avatar
Sloppysod
Donor 2024
Posts: 965
Joined: 23 May 2015, 23:35
Location: North Wales
My Cars: Citroens
1 x GS, 1 x GSX (Banger raced), 1 x GSA,
2 x CX Famililles, 1 x CX GTI,
BX, XM, Xantia, C5 Mk1,
C4 (Coupe), C4 (B7),
C5 (X7)

Renault
R4 Van
Fuego
Clio Campas
x 212

Re: door lock failure

Post by Sloppysod »

kevino wrote: 04 Jun 2018, 23:36 Hi guys, I could kiss you all for the replies. I have been panicking about this lock. I have now managed to open the door by applying pressure to the door handle and locking and unlocking the door. It worked brilliantly. Now I need a new lock mechanism.
Again many many thanks.
Peter.N. wrote: 05 Jun 2018, 10:22 A drop of oil might help.
Peter

I agree with Peter, the door lock packed in on my Mk1 so I took the lock out from the door, spayed WD40 everywhere, then once it was moving again gave it a coat of oil and put it back in!
Stu 🏴󠁧󠁢󠁷󠁬󠁳󠁿

"Some cause happiness wherever they go, others whenever they go"Oscar Wilde (1854-1900)

Major interventions
C5 Steering rack @ 58,000 mi
4 discs & Pads @ 63,585 mi
2 (AM6) oil exchanges @ 58,876 & 72,378 mi
Post Reply