Link to Original Page: Stellantis Urea Tank CompensationUrea Tank Compensation Platform
Stellantis extends voluntary contribution policy on Urea Tank (AdBlue) Cases for Citroën, DS, Opel and Peugeot brand vehicles
The satisfaction of our customers is among Stellantis’ key priorities.
Stellantis is extending special coverage for certain vehicles with Euro 6 diesel engines and SCR technology experiencing issues with their urea tank.
This complex issue has always been monitored and investigated, according to Stellantis standard policies and improvements have been done at plant for newer vehicles.
This voluntary coverage offers benefits beyond warranty requirements for vehicles manufactured between January 2014 and August 2020, up to 210,000 kilometres.
For vehicles under 5 years old and up to 150,000 kilometres, Stellantis covers 100% of costs for parts.
For vehicles 5 to 8 years old, Stellantis covers 30% to 90% of costs for parts, depending on mileage.
Stellantis also supports labour costs with €30 per case.
These conditions are valid until August 2028.
To benefit from this policy, customers who already had repairs done at authorized dealers from 2021 and received previous coverages (sometimes less comprehensive that the current ones described above) can apply for additional compensation, on top of what was already provided, through https://stellantis-support.com.
For new cases, the special coverage applies automatically at authorized dealers.
To submit your claim, please access https://stellantis-support.com/
Stellantis Urea Tank (Adblue) Compensation Scheme
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Stellantis Urea Tank (Adblue) Compensation Scheme
As we seem to be having a lot of Adblue tanks issues, I am posting this statement from Stellantis concerning eligible vehicles and conditions for various levels of compensation should the tank fail:
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Marc
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
Does this apply to the UK as well? I was under the impression this only applies in the EU?
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
No UK too - it's just that they are Europe-based for issuing this sort of information.
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Marc
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
get the impression they would compensate retrospectively to those who have already had dealer work done at their own expense.
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
Just to add to this..............
I found a screenshot of a Stellantis publication (as attached) stating "adblue-tanks had software problems as a result of which the engine stopped unnecessarily, and the adblue-tank had to be replaced early"
So now I am wondering what the fix would be?
Would it be a programming update to the ECU?
Or would it be an adblue tank/pump unit replacement because of a pump/controller board chipset software programming error?
Anybody out there with more info on this?
I found a screenshot of a Stellantis publication (as attached) stating "adblue-tanks had software problems as a result of which the engine stopped unnecessarily, and the adblue-tank had to be replaced early"
So now I am wondering what the fix would be?
Would it be a programming update to the ECU?
Or would it be an adblue tank/pump unit replacement because of a pump/controller board chipset software programming error?
Anybody out there with more info on this?
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
This is a compensation scheme for those that have already paid for a new tank out of the standard warranty period, not a retro fix.
Later vehicles post August 2020 already have the newer tanks and components so it not such an issue.
Later vehicles post August 2020 already have the newer tanks and components so it not such an issue.
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Marc
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
I do understand the compensation scheme.
What I am wondering is what do they actually do when they carry out a repair, as on behalf of all us owners who are, for whatever reason, not covered by the scheme, what is the 'software problem' they refer to?
I ask this because from the details in the announcement I posted, it is not clear if vehicles suffered from the software problem before and then also after the repair. I think we are all aware of cases where the tank has been replaced on more than one occasion and the fault returned.
Here is the actual link to the document I refer to: https://www.acm.nl/en/publications/stel ... 0problems.
What I am wondering is what do they actually do when they carry out a repair, as on behalf of all us owners who are, for whatever reason, not covered by the scheme, what is the 'software problem' they refer to?
I ask this because from the details in the announcement I posted, it is not clear if vehicles suffered from the software problem before and then also after the repair. I think we are all aware of cases where the tank has been replaced on more than one occasion and the fault returned.
Here is the actual link to the document I refer to: https://www.acm.nl/en/publications/stel ... 0problems.
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
The issues have been various and are often conflated, so I can't provide the specifics, as Stellantis simply replace the tank after the specific guided diagnosis yields the results required for a warranty repair. This is why the dealerships have to run the specific diagnostics and tests to determine a faulty tank / pump assembly.
There are other problems, some not related to the tanks - i.e. Crystallisation, Urea Injector clogged, heated Urea pipe fault leading to crystallisation as mentioned, NOx sensor failure for example as well as the actual tank rust / oxidisation, pump failure. The SCR system is managed by the Engine ECU and sometimes a software update to the engine ECU can fix a specific problem.
All we know that there have been replacement tanks over the years and during a model's production run, supposedly improved using less metal parts and other improvements, but they don't make these details available publicly.
My own vehicle will be included in the date range by 9 months of the above mentioned scheme, but mine is just 5 years old with only 26k miles. So maybe too early to have any issues. To date it's been working perfectly, but I always top my tank up every 2-3 months and use an anti Adblue additive as part of the mixture when doing so.
There are other problems, some not related to the tanks - i.e. Crystallisation, Urea Injector clogged, heated Urea pipe fault leading to crystallisation as mentioned, NOx sensor failure for example as well as the actual tank rust / oxidisation, pump failure. The SCR system is managed by the Engine ECU and sometimes a software update to the engine ECU can fix a specific problem.
All we know that there have been replacement tanks over the years and during a model's production run, supposedly improved using less metal parts and other improvements, but they don't make these details available publicly.
My own vehicle will be included in the date range by 9 months of the above mentioned scheme, but mine is just 5 years old with only 26k miles. So maybe too early to have any issues. To date it's been working perfectly, but I always top my tank up every 2-3 months and use an anti Adblue additive as part of the mixture when doing so.
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Marc
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
First i've heard of this in detail.
My car is 8 years old now (Peugeot 2008 GT 120 diesel) only 32k miles and hasnt needed any action so far.
I DO have an extended warranty (costly) which i've used just once when the fan blower motor gave up completely mid winter (!!) at a cost of over £700 which the warranty covered.
Is the action needed here an expensive fix as the contribution in my case seems to say just 30euro for labour ???
If the extended warranty is continued i'd expect this to be covered and i've never, personally, topped up the adblue, leaving it each regular service.
So, back to the question .... how much is involved to this fix?
My car is 8 years old now (Peugeot 2008 GT 120 diesel) only 32k miles and hasnt needed any action so far.
I DO have an extended warranty (costly) which i've used just once when the fan blower motor gave up completely mid winter (!!) at a cost of over £700 which the warranty covered.
Is the action needed here an expensive fix as the contribution in my case seems to say just 30euro for labour ???
If the extended warranty is continued i'd expect this to be covered and i've never, personally, topped up the adblue, leaving it each regular service.
So, back to the question .... how much is involved to this fix?
Mike
Xantia Activa Dante Red MK1 (96) 121k - SORN, to be broken
Xantia Activa Silex Grey MK2 (98) 120k -SORN, ditto
Xantia V6 Silex Grey MK2 (98) 95k - non-runner
Xantia TD Storm Grey MK1 (95) 95k - non-runner
Xantia Activa Dante Red MK1 (96) 121k - SORN, to be broken
Xantia Activa Silex Grey MK2 (98) 120k -SORN, ditto
Xantia V6 Silex Grey MK2 (98) 95k - non-runner
Xantia TD Storm Grey MK1 (95) 95k - non-runner
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
So there can be several issues, but the most common one is a fault code P20E8, which is low Adblue pressure.
For a low pressure issue problem, there are obvious things to check externally first, like:
Checking to see if the Adblue injector itself is clogged with crystals by removing and inspecting it. If this is clean, then you can generally rule that out.
Next you would check for a leak by checking the urea pipe back to the tank for signs of leaks / crystallisation anywhere.
Inside the Urea Reservoir is the pump, a heating system, a temperature sensor, a level sensor, an electro shuttle valve and a pressure accumulator as well as the electronic components on a board.
Internal to the reservoir tank, the pump assembly sits on top with a pick up pipe going to the main reservoir underneath, which also contains a filter, but this can't be checked for clogging without damaging the assembly as it's more ort less sealed and will likely result in some damage if forcibly removed.
In basic terms, the pump operates to keep the Adblue accumulator filled with Adblue at a pressure of between 5-6 Bar. 6 Bar means the accumulator is fully pressurised with Adblue. 5 Bar means it's at the lower end, and this triggers the pump to refill it again.
So if the accumulator is showing as pressurised with a diagnostic tool and shows a pressure of between 5-6 Bar, then that only shows there is pressure in the accumulator, - but this doesn't mean the pump is working, as this will only kick in when the accumulator falls to about 5 Bar.
Taking the reservoir off the vehicle and inspecting the internals will determine if the pump, shuttle valve and accumulator is working - as you will be able to test this operation by connecting up a supply to each and testing the operation.
But if the pump will not activate when commanded to by your diagnostic tool, yet is working when manually powered up, then the most likely problem is the electronic board - which is failing to issue the command to the pump to operate. So in reality, the whole tank assembly is generally replaced.
Here's a typical PSA SCR System Reservoir Assembly:
(1) Urea Pump - Gauge Module.
"a" Urea solution outlet to the Urea Heated Pipe.
"k" Distributor.
"l" Accumulator.
"m" Pump.
"n" Urea solution inlet.
"p" Electrovalve.
Once heated, the urea solution is drawn in at "n" by the pump "m".
The pump "m" supplies the accumulator "l" with urea solution via the intermediary of the electrovalve "p".
The control of the distributor "k" permits alternate:
For a low pressure issue problem, there are obvious things to check externally first, like:
Checking to see if the Adblue injector itself is clogged with crystals by removing and inspecting it. If this is clean, then you can generally rule that out.
Next you would check for a leak by checking the urea pipe back to the tank for signs of leaks / crystallisation anywhere.
Inside the Urea Reservoir is the pump, a heating system, a temperature sensor, a level sensor, an electro shuttle valve and a pressure accumulator as well as the electronic components on a board.
Internal to the reservoir tank, the pump assembly sits on top with a pick up pipe going to the main reservoir underneath, which also contains a filter, but this can't be checked for clogging without damaging the assembly as it's more ort less sealed and will likely result in some damage if forcibly removed.
In basic terms, the pump operates to keep the Adblue accumulator filled with Adblue at a pressure of between 5-6 Bar. 6 Bar means the accumulator is fully pressurised with Adblue. 5 Bar means it's at the lower end, and this triggers the pump to refill it again.
So if the accumulator is showing as pressurised with a diagnostic tool and shows a pressure of between 5-6 Bar, then that only shows there is pressure in the accumulator, - but this doesn't mean the pump is working, as this will only kick in when the accumulator falls to about 5 Bar.
Taking the reservoir off the vehicle and inspecting the internals will determine if the pump, shuttle valve and accumulator is working - as you will be able to test this operation by connecting up a supply to each and testing the operation.
But if the pump will not activate when commanded to by your diagnostic tool, yet is working when manually powered up, then the most likely problem is the electronic board - which is failing to issue the command to the pump to operate. So in reality, the whole tank assembly is generally replaced.
Here's a typical PSA SCR System Reservoir Assembly:
(1) Urea Pump - Gauge Module.
"a" Urea solution outlet to the Urea Heated Pipe.
"k" Distributor.
"l" Accumulator.
"m" Pump.
"n" Urea solution inlet.
"p" Electrovalve.
Once heated, the urea solution is drawn in at "n" by the pump "m".
The pump "m" supplies the accumulator "l" with urea solution via the intermediary of the electrovalve "p".
The control of the distributor "k" permits alternate:
- Supplying of the accumulator "l"
- Supplying of the urea injector at "a"
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Marc
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
Thanks Marc .... excellent.
Looking at the compensation offerred for my age of vehicle though .... 30 euros towards labour! That sounds totally unreasonable to me should i ever need to address the problem?
Looking at the compensation offerred for my age of vehicle though .... 30 euros towards labour! That sounds totally unreasonable to me should i ever need to address the problem?
Mike
Xantia Activa Dante Red MK1 (96) 121k - SORN, to be broken
Xantia Activa Silex Grey MK2 (98) 120k -SORN, ditto
Xantia V6 Silex Grey MK2 (98) 95k - non-runner
Xantia TD Storm Grey MK1 (95) 95k - non-runner
Xantia Activa Dante Red MK1 (96) 121k - SORN, to be broken
Xantia Activa Silex Grey MK2 (98) 120k -SORN, ditto
Xantia V6 Silex Grey MK2 (98) 95k - non-runner
Xantia TD Storm Grey MK1 (95) 95k - non-runner
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
That is a good summarisation of any potential faults.
Don't forget the pressure sensor issue. With the P20E8 error, the pressure sensor might be faulty and not allowing the pump to operate. There are a couple of possible fixes in that other thread.GiveMeABreak wrote: 15 Feb 2025, 00:30 But if the pump will not activate when commanded to by your diagnostic tool, yet is working when manually powered up, then the most likely problem is the electronic board - which is failing to issue the command to the pump to operate. So in reality, the whole tank assembly is generally replaced.
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
Of course, that’s another possibility that can also be checked.
I think though that in reality for most people, if there are no obvious issues with the injector or supply piping then it’s most likely either going to be an exchange tank or a new one.
To answer the point about the compensation level in the previous post, I suppose it all depends on what is down to normal wear and tear like any other component on a vehicle. The fact that they’re providing some warranty and some compensation depending on the service history and the mileage is better than none at all after the three year warranty expires. I suppose at some point they have to have a cut off point.
Again I really do encourage people to keep their tank topped up every 2-3 months depending on mileage, and to use an anti crystallisation additive dosed into their main Adblue container, so it's ready-mixed whenever you top up the tank.
I think though that in reality for most people, if there are no obvious issues with the injector or supply piping then it’s most likely either going to be an exchange tank or a new one.
To answer the point about the compensation level in the previous post, I suppose it all depends on what is down to normal wear and tear like any other component on a vehicle. The fact that they’re providing some warranty and some compensation depending on the service history and the mileage is better than none at all after the three year warranty expires. I suppose at some point they have to have a cut off point.
Again I really do encourage people to keep their tank topped up every 2-3 months depending on mileage, and to use an anti crystallisation additive dosed into their main Adblue container, so it's ready-mixed whenever you top up the tank.
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Marc
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Re: Stellantis Urea Tank (Adblue) Compensation Scheme
in my case it was a case of checking the urea temp in Diagbox where the value was 0°C, which did not seem consistent with
the outside air temperature.
A simple 10k resistor fixes this, but as you say most will replace the tank unaware of Technical Service Bulletin B1KW017XQ0, where PSA advises carrying out a resistance check of the thermistor; and if below 2kohms, a repair is possible and guaranteed for two years
the outside air temperature.
A simple 10k resistor fixes this, but as you say most will replace the tank unaware of Technical Service Bulletin B1KW017XQ0, where PSA advises carrying out a resistance check of the thermistor; and if below 2kohms, a repair is possible and guaranteed for two years