New DS7 owner

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Carld90
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New DS7 owner

Post by Carld90 »

Hello all, just got my ds7 ultra prestige 180 on an 18 plate. Had it a day and three lights came on engine fault, ad blue and the spanner. Would these all be linked to just the Adblue being low? Disappointing that the dealer should’ve checked the levels / topped up and reset computer etc. They’ve been to collect my car and gave me a courtesy car just annoying! Thank you

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almayo
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Re: New DS7 owner

Post by almayo »

Carld90 wrote:
07 Dec 2019, 15:51
Hello all, just got my ds7 ultra prestige 180 on an 18 plate. Had it a day and three lights came on engine fault, ad blue and the spanner. Would these all be linked to just the Adblue being low? Disappointing that the dealer should’ve checked the levels / topped up and reset computer etc. They’ve been to collect my car and gave me a courtesy car just annoying! Thank you
Yes this is all down to the AdBlue being low. Once topped up and driven for a few miles they should all dissappear.

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GiveMeABreak
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Re: New DS7 owner

Post by GiveMeABreak »

Carld90 wrote:
07 Dec 2019, 15:51
Hello all, just got my ds7 ultra prestige 180 on an 18 plate. Had it a day and three lights came on engine fault, ad blue and the spanner. Would these all be linked to just the Adblue being low? Disappointing that the dealer should’ve checked the levels / topped up and reset computer etc. They’ve been to collect my car and gave me a courtesy car just annoying! Thank you
The warning will be concerning the Adblue level needing topping up. It's used for the SCR (Selective Catalytic Reduction) system to greatly reduce the Nitrogen Oxides. The SCR system sits upstream of the DPF.

This is a customer service item and needs regular topping up when the warning comes up. Not really the dealers job to be honest, as it's like topping up your washer fluid / engine oil.

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almayo
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Re: New DS7 owner

Post by almayo »

GiveMeABreak wrote:
23 Dec 2019, 12:22
Carld90 wrote:
07 Dec 2019, 15:51
Hello all, just got my ds7 ultra prestige 180 on an 18 plate. Had it a day and three lights came on engine fault, ad blue and the spanner. Would these all be linked to just the Adblue being low? Disappointing that the dealer should’ve checked the levels / topped up and reset computer etc. They’ve been to collect my car and gave me a courtesy car just annoying! Thank you
The warning will be concerning the Adblue level needing topping up. It's used for the SCR (Selective Catalytic Reduction) system to greatly reduce the Nitrogen Oxides. The SCR system sits upstream of the DPF.

This is a customer service item and needs regular topping up when the warning comes up. Not really the dealers job to be honest, as it's like topping up your washer fluid / engine oil.
It's the dealer's job if they have just handed over the car, these things should be checked beforehand. I'd take my car back if there wasn't any washer fluid too. When I'm paying 40-50k for a car I'd expect them to at least top up the fluids for me. :lol:

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Re: New DS7 owner

Post by Iansel »

Personally i have never had an 'Ad Blue Low' warning message come up but i believe there is a very significant distance left (1000 miles) when you get the warning so plenty of time to fill up. Difficult to believe someone would drive around with the message showing for that long. Maybe there is a leak or something else adrift? You will just have to monitor usage carefully.

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GiveMeABreak
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Re: New DS7 owner

Post by GiveMeABreak »

almayo wrote:
24 Dec 2019, 10:24
It's the dealer's job if they have just handed over the car, these things should be checked beforehand. I'd take my car back if there wasn't any washer fluid too. When I'm paying 40-50k for a car I'd expect them to at least top up the fluids for me. :lol:
I would agree if it was a new car - it's not. As a second hand car, would you also be expecting Eolys to be topped up, new discs, pads, clutch, - all these are serviceable items.

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Paul-R
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Re: New DS7 owner

Post by Paul-R »

There's serviceable items and serviceable items. A clutch is a serviceable item but I wouldn't expect it be replaced before buying a S/H car. I would expect the wiper blades, washer fluid and brake pads (amongst other items) to be checked before I bought it from a garage though.

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GiveMeABreak
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Re: New DS7 owner

Post by GiveMeABreak »

Talking specifically about Adblue - it's not measured (as in a displayed gauge), so if the light telling you to top it up was not on when it was sold, the garage wouldn't of been any the wiser....

It does give you plenty of notice to get it topped up, so not an issue really and you can't blame the dealer as they wouldn't of known. If the warning message to top it up was displayed at point of sale then of course I'd have expected them to top it up or at least bung in 5 litres - otherwise it won't be a good selling point with the warning on.

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Paul-R
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Re: New DS7 owner

Post by Paul-R »

If it was a dealer then their procedure is to evacuate the current contents of the Adblue tank and then refill with a measured amount so it wouldn't matter if the warning wasn't showing.

A dealer will empty a full tank before refilling. They did it to me at a service despite me specifically telling them I had just filled the tank up.