Touch screen update keeps showing "Version not compatible with hardware" error.

This is the Connected NAV system.
Main Features: It is a fully integrated Telematics System featuring CarPlay, Android Auto, Real Time Services, Voice Commands, High-Res Display, 3D Navigation, Bluetooth Hands Free & USB. 2 versions of the system are available NAC (Navigation Audio Connectée) and RCC (Radio Couleur Connectée) or Connected Colour Radio, which does not have the Integrated Navigation or Live Services.
dbozhinoski
Posts: 5
Joined: 02 Sep 2026, 16:59

Re: Touch screen update keeps showing "Version not compatible with hardware" error.

Unread post by dbozhinoski »

It finally read the updates, but unfortunately, now i got this error:
Update 001315031692686757 has failed.
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CitEc4
New User
Posts: 1
Joined: Yesterday, 16:21
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Re: Touch screen update keeps showing "Version not compatible with hardware" error.

Unread post by CitEc4 »

rui_saraiva wrote: 07 Sep 2026, 00:24 Copy this license key
https://majestic-web.mpsa.com/mjf00-web ... D4D1E2992A
to a "\license" folder in a USB flash drive with the 44.07.33.32_NAC-r0 firmware version (UpdateID 001315031692686757).
Thank you so much for these files. I’ve been struggling with this update for a while. I finally got it done following your instructions. Why would Citroen not do this themselves!
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