This thread is designed to sweep up all our whinges about company service as well as our praise for doing a good job. In my opinion the most important thing of all is communication so that the consumer has an idea of what is going on. I have an example here of what it used to be like when you engaged a specialist company on a specific task to compare with my current situation of having an issue with our new washing machine, it has started squeaking, which I have emailed the company about, attaching a recording, and so far I have not had a reply.
Here is a reply I received (I'm afraid it is very faded and this is the best I could do!) when I asked if my new cue was ready yet:
true to their word 4 month's later I was invited to go and have my cue tuned before bringing it home. And I still have it now:
As for the washing machine? still no reply!!
Customer Service - is it what it used to be?
Moderator: RichardW
- mickthemaverick
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Customer Service - is it what it used to be?
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
I used to ride on two wheels, but now I need all four!
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- (Donor 2020)
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Re: Customer Service - is it what it used to be?
Today Mick a customer who received a letter like that would quickly be on Facebook/Twitter telling everyone what a s**t company they are.
Man is, by nature, a lazy beast, he does not need twice encouraging to do nothing.
- mickthemaverick
- Donor 2024
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Current cars: 2004 Subaru Legacy 2.5 SEn, 1994 Mazda MX3 - x 6066
Re: Customer Service - is it what it used to be?
I do believe you're right there Gibbo, but then there is the fact that not enough people would appreciate the workmanship necessary for such a task. Nowadays anything will do as long as it works once before you throw it away!!
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
I used to ride on two wheels, but now I need all four!
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OnlinePaul-R
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Re: Customer Service - is it what it used to be?
Butt splice!
Phnar, phnar, phnar.
Phnar, phnar, phnar.
As I get older I think a lot about the hereafter - I go into a room and then wonder what I'm here after.
Inside every old person is a young person wondering what the hell happened.
"Trying is the first step towards failure" ~ Homer J Simpson
Inside every old person is a young person wondering what the hell happened.
"Trying is the first step towards failure" ~ Homer J Simpson
- mickthemaverick
- Donor 2024
- Posts: 13667
- Joined: 11 May 2019, 17:56
- Location: Hertford
- My Cars: 70+ former cars (list available) including 11 Citroens, 3 Renaults
Current cars: 2004 Subaru Legacy 2.5 SEn, 1994 Mazda MX3 - x 6066
Re: Customer Service - is it what it used to be?
Phnar, phnar, phnar.
Sorry Paul I can't pronounce that to know what you mean
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
I used to ride on two wheels, but now I need all four!