Customer Service - is it what it used to be?

[mickthemaverick]

This thread is designed to sweep up all our whinges about company service as well as our praise for doing a good job. In my opinion the most important thing of all is communication so that the consumer has an idea of what is going on. I have an example here of what it used to be like when you engaged a specialist company on a specific task to compare with my current situation of having an issue with our new washing machine, it has started squeaking, which I have emailed the company about, attaching a recording, and so far I have not had a reply.

Here is a reply I received (I'm afraid it is very faded and this is the best I could do!) when I asked if my new cue was ready yet:

Own work

true to their word 4 month's later I was invited to go and have my cue tuned before bringing it home. And I still have it now:

Own work

As for the washing machine? still no reply!!

[Gibbo2286]

Today Mick a customer who received a letter like that would quickly be on Facebook/Twitter telling everyone what a s**t company they are.

[mickthemaverick]

Today Mick a customer who received a letter like that would quickly be on Facebook/Twitter telling everyone what a s**t company they are.

I do believe you're right there Gibbo, but then there is the fact that not enough people would appreciate the workmanship necessary for such a task. Nowadays anything will do as long as it works once before you throw it away!!

[Paul-R]

Butt splice!

Phnar, phnar, phnar.

[mickthemaverick]

Phnar, phnar, phnar.
Sorry Paul I can't pronounce that to know what you mean