DS5 VIN NOT RECOGNISED

Unread post by **Murphbd71** » 27 Jan 2025, 14:25

Hi All
I wonder if you can help me please?
I am trying to add my VIN to the Citroen App and its not Recognising it.
I have tried a few times now but nothing.
Thanks

Unread post by **myglaren** » 27 Jan 2025, 14:49

Post it here and someone will advise.
Put it in without spaces and it will be masked from general view, only staff will be able to see it if it is correct.

Unread post by **GiveMeABreak** » 27 Jan 2025, 14:57

Most likely you are mistaking a letter 'O' with a number '0' (there are no letters 'O's in the VIN), or are including a space, or have misread the VIN somewhere.

Unread post by **Paul-R** » 27 Jan 2025, 15:04

Are there Citroën and DS versions of the DS5?

Unread post by **GiveMeABreak** » 27 Jan 2025, 15:19

Yes, but the VIN for the DS 5 is still the same first three alpha numeric regardless of badge. Once the OP provides the VIN I can check it out.

Unread post by **Murphbd71** » 27 Jan 2025, 15:30

OK thanks.
VF7**************[VIN obfuscated, can be read by forum staff].

LeRoy KinCaid · Unread post by **LeRoy KinCaid** » 27 Jan 2025, 16:18

When I tried to add my 2016 DS5 to the Citroen App it wouldn't recognise the vin either, I had to use the DS App instead.

Unread post by **GiveMeABreak** » 27 Jan 2025, 16:21

Murphbd71 wrote: 27 Jan 2025, 15:30 OK thanks.
VF7**************[VIN obfuscated, can be read by forum staff].

Ok, so nothing wrong with the VIN - make sure you are using the DS App for this year of vehicle and not the MyCitroen App.

Unread post by **Murphbd71** » 27 Jan 2025, 18:39

Thanks Marc.

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DS5 VIN NOT RECOGNISED

DS5 VIN NOT RECOGNISED

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