Error "please insert upgrade cd"

This unit is the RT4 and RT5 system and is made by Magneti Marelli
Main differences between RT4 & RT5 - RT5 has Bluetooth Hands Free, faster Navigation calculation and on C4 & C4 Picasso only, USB ports and a High-Res screen.

Moderator: RichardW

davoxx
Donor 2020
Posts: 444
Joined: 03 Jan 2011, 00:40
x 8

Error "please insert upgrade cd"

Post by davoxx »

My C5 X7 suddenly showed this error. It was working no problem the day before. Got in the car and now I see this.

What would have triggered it and how do I fix it?
User avatar
GiveMeABreak
Forum Admin Team
Posts: 25167
Joined: 15 Sep 2015, 19:38
x 2781

Re: Error "please insert upgrade cd"

Post by GiveMeABreak »

I think you have the RT4 from memory. This means that some file corruption has probably taken place and it needs the Firmware CD inserted to try and find the info it needs or to replace the damaged / missing files.

If you have your Firmware system CD, insert it and switch the engine on and let it locate the files.
davoxx
Donor 2020
Posts: 444
Joined: 03 Jan 2011, 00:40
x 8

Re: Error "please insert upgrade cd"

Post by davoxx »

GiveMeABreak wrote:
23 Aug 2021, 11:49
I think you have the RT4 from memory. This means that some file corruption has probably taken place and it needs the Firmware CD inserted to try and find the info it needs or to replace the damaged / missing files.

If you have your Firmware system CD, insert it and switch the engine on and let it locate the files.
I didn't get any cds when I bought the car secondhand. Is there a place where I can get the cd?
Do I need any keys to activate?

Thanks for you help.
User avatar
GiveMeABreak
Forum Admin Team
Posts: 25167
Joined: 15 Sep 2015, 19:38
x 2781

Re: Error "please insert upgrade cd"

Post by GiveMeABreak »

Ok, so the issue will be that we don't know what firmware version is on the car already. Do you have any function at all? I.e. if you go into the setup menu can you see any options? or is it totally not displaying anything except the message?
davoxx
Donor 2020
Posts: 444
Joined: 03 Jan 2011, 00:40
x 8

Re: Error "please insert upgrade cd"

Post by davoxx »

It doesn't do anything.

at the bottom it says 4.52:project:SECT39#1
User avatar
GiveMeABreak
Forum Admin Team
Posts: 25167
Joined: 15 Sep 2015, 19:38
x 2781

Re: Error "please insert upgrade cd"

Post by GiveMeABreak »

That is typically shown when a firmware upgrade has been started but not completed. Have you attempted to update the firmware yourself recently?
davoxx
Donor 2020
Posts: 444
Joined: 03 Jan 2011, 00:40
x 8

Re: Error "please insert upgrade cd"

Post by davoxx »

GiveMeABreak wrote:
23 Aug 2021, 15:27
That is typically shown when a firmware upgrade has been started but not completed. Have you attempted to update the firmware yourself recently?
no. I changed the audio balance. that's it. started the car the next day, didn't hear any sound and looked at the screen to see that.
User avatar
GiveMeABreak
Forum Admin Team
Posts: 25167
Joined: 15 Sep 2015, 19:38
x 2781

Re: Error "please insert upgrade cd"

Post by GiveMeABreak »

So it's probably got some file corruption then, triggered by accessing some less used files when you went into the audio settings. These have a hard drive in them, which are extremely rare to get hold off as they are automotive grade and need to be IDE drives, not SATA as they are not compatible.

But before going there, I think you need to try inserting a firmware CD and trying that. What I can't tell you is if you used a firmware version higher than is currently installed on the system, whether that will accept it and repair the files, or whether it will ask for the correct firmware version if you have an earlier firmware installed.

Failing that you could just restart the system with the latest firmware CD in and see if it will either upgrade to the later version if it already has a lower version installed - in which case that may be a solution.

Although I have the firmware available, experience has shown that burning the ISO images onto a CD is fraught with problems as these older systems need to be burned at very low speeds. So for the cost involved, I would just order up the firmware CD from Citroen. You need part number: 9679242580, which costs £8.54 including VAT. Just give them this part number. The added bonus is that you will be using a genuine CD, so that is always preferable as copies / clones won't always work.
davoxx
Donor 2020
Posts: 444
Joined: 03 Jan 2011, 00:40
x 8

Re: Error "please insert upgrade cd"

Post by davoxx »

I have the gear to burn cds at slow speed. I could have a go as it would be quicker than waiting a week to get a cd delivered.


Unless there's a chance I could make it worse.