Audio and satnav

This section is where Audio / Telematics Posts will be placed temporarily

Moderator: RichardW

Cris73
Posts: 9
Joined: 06 Oct 2020, 21:08

Audio and satnav

Post by Cris73 »

Hi everyone I've just bought a c5 on a 07 1.6hdi, the radio and satnav don't work, the screen lights up and says citroen then it goes blank and nothing seems to work. Anybody know what's going on because I really haven't a clue lol Thanks

User avatar
GiveMeABreak
Forum Admin Team
Posts: 22585
Joined: 15 Sep 2015, 19:38
x 2336

Re: Audio and satnav

Post by GiveMeABreak »

It may help if we knew what system you have. Pop your VIN (auto masked by software) up so I can see what you system you have fitted.

Cris73
Posts: 9
Joined: 06 Oct 2020, 21:08

Re: Audio and satnav

Post by Cris73 »

Sorry. My vin is VF7**************[VIN obfuscated, can be read by forum staff].

User avatar
GiveMeABreak
Forum Admin Team
Posts: 22585
Joined: 15 Sep 2015, 19:38
x 2336

Re: Audio and satnav

Post by GiveMeABreak »

Ok so on your MK II C5 it will be the older RT4 system:
image_2020-10-09_200340.png
Do you have the original Software CD with the car? If not ask your Citroen dealer to order you one on CD. The last version available is V8.11 (part: 9679242580) and see if that will fix the issue. They only cost a few quid to order so have not got anything to loose. They are not made anymore, so if the software won't fix it, try a BSI reset using this procedure:

BSI Reset / Battery Disconnect / Reconnect Procedure

Sometimes a complete system power down can reset the system as the power on the units is retained when the ignition is off.

Follow the instructions exactly at the relevant parts (ignore the bits for electric tailgates and Stop Start / Keyless vehicles). Pay attention to the timings and do not fiddle with any switches or open doors during the timings.

Cris73
Posts: 9
Joined: 06 Oct 2020, 21:08

Re: Audio and satnav

Post by Cris73 »

Thank you for your help I will get hold of citroen and get a disc of them and see if it works then I will work my way through the other problems it's got lol.

User avatar
GiveMeABreak
Forum Admin Team
Posts: 22585
Joined: 15 Sep 2015, 19:38
x 2336

Re: Audio and satnav

Post by GiveMeABreak »

Try the BSI reset first - as that costs nothing apart from time. Then you can try and update the firmware if that doesn't work.

Cris73
Posts: 9
Joined: 06 Oct 2020, 21:08

Re: Audio and satnav

Post by Cris73 »

I've tried the reset but the screen still says Citroën, so I will get hold of th cd and fingers crossed it will work

User avatar
GiveMeABreak
Forum Admin Team
Posts: 22585
Joined: 15 Sep 2015, 19:38
x 2336

Re: Audio and satnav

Post by GiveMeABreak »

It sounds like a boot problem - and this may be as a result of internal corruption / chip problem. You have nothing to loose trying to boot from the CD and see if that will restore the system, but failing that, it will likely need repairing or replacing.

Cris73
Posts: 9
Joined: 06 Oct 2020, 21:08

Re: Audio and satnav

Post by Cris73 »

I've been on line and looked for the same stereo system and I manged to find one for £180 with a screen.

User avatar
GiveMeABreak
Forum Admin Team
Posts: 22585
Joined: 15 Sep 2015, 19:38
x 2336

Re: Audio and satnav

Post by GiveMeABreak »

Your screen should be fine and will save having to remove the fascia. Just make sure you code the new unit with your VIN and make sure you disconnect the battery before you remove / install the new one.

Also, you may have to configure the new unit to match your factory-fitted options.

Cris73
Posts: 9
Joined: 06 Oct 2020, 21:08

Re: Audio and satnav

Post by Cris73 »

Thank you for your help. I will make sure I do everything properly because I would like all this to work again

User avatar
GiveMeABreak
Forum Admin Team
Posts: 22585
Joined: 15 Sep 2015, 19:38
x 2336

Re: Audio and satnav

Post by GiveMeABreak »

Here's the battery disconnect / reconnect procedure for you:

BSI Reset / Battery Disconnect / Reconnect Procedure

Cris73
Posts: 9
Joined: 06 Oct 2020, 21:08

Re: Audio and satnav

Post by Cris73 »

I did that this afternoon but it's still just says citroen on the screen.

Cris73
Posts: 9
Joined: 06 Oct 2020, 21:08

Re: Audio and satnav

Post by Cris73 »

Right I’ve got hold of Citroen near me and they wasn’t any help at all they also said they don’t have any cds. Now I’m not sure what to do, if I could find someone with lexia where I live that would be a big help.

User avatar
myglaren
Forum Admin Team
Posts: 19255
Joined: 02 Mar 2008, 14:30
x 1331

Re: Audio and satnav

Post by myglaren »

Have a look in the Lexia Locations thread - there is a list of members there and a map link at the bottom showing locations.

Lexia Locations