MyWay Radio Phone Help

Unread post by **cantavoidcitroen** » 10 Nov 2018, 17:18

As of today I am now an owner of a 2010 Citroen C5 2.0 HDI VTR+ (Nav) and I am trying to get to grips with the MyWay head unit and have come across an issue regarding the address book. I am able to receive calls and dial a number but can't use the address book menu to call any numbers that I have saved on my phone. I have also tried to create a new contact via the phone menu but when it comes to save I am presented with a "Please Wait" screen that doesn't seem to disappear, unless I press "List" on the steering wheel and of course the number doesn't save.

The phone that I am using is a Samsung Galaxy S7 if this any help?

Hopefully someone will be able to give me some advice

GiveMeABreak · Unread post by **GiveMeABreak** » 10 Nov 2018, 17:54

Hi and welcome.

The MyWay unit has no hard drive in the system and relies on flash memory. When a new phone is paired it can take a significant amount of time (and the car needs to be running) for the address details to synchronise. If the car is switched off the connection is terminated unless on a call, so will interrupt the process.

Unread post by **cantavoidcitroen** » 10 Nov 2018, 18:05

Hi there,

Thanks for the reply. Everything that I was trying was done with only the ignition on. I'll have another look tomorrow, hopefully with desired results. Really appreciate the helpful info

Unread post by **admiral51** » 27 Jan 2019, 16:26

As the OP is my son i will now update this thread as the main issue has been resolved

Thanks to Marc i now have the updates for the firmware for the head unit but being non tech savvy i have yet to get the update to work but back top the issue.
In frustration of not getting the system to accept the SD card with the update on i decided to get the head unit to do a factory reset with the engine running.
Once that was done the unit now behaves itself, within seconds of pairing a phone it allows access to the phone book of the phone as it should do.
It has been tested on 2 phones and works with both so

Still going to keep trying the firmware update when i finally understand the technical process

GiveMeABreak · Unread post by **GiveMeABreak** » 27 Jan 2019, 18:26

Just use a free programme like 7Zip to extract the files onto a FAT32 formatted SD card from your PC. Don’t actually leave the firmware archive itself on the SD card though, just the extracted files.

Switch vehicle off, wait 5 minutes to allow the Head Unit to sleep, and insert the SD card, then start the engine and it should start the firmware upgrade process - but NEVER interrupt the process or you risk bricking the unit.

Unread post by **Paul-R** » 27 Jan 2019, 19:30

Just a thought about computers. For updating the maps on my C5 I have to use a Windows machine as a Mac infects every writable device with a load of invisible files and folders (don't know about Linux machines). These invisible files interfere with the process.

Possibly the same for this update?

Unread post by **admiral51** » 28 Jan 2019, 19:50

Marc i do have the correct info only on the SD card, checked with your sticky and exactly the same so got that bit right

Bad news is i moved the car into the driveway, switched it off and inserted SD and then started it up, thing i did not do was wait for it to go back to sleep for 5 mins so will try it again this weekend doing it the correct way.

Paul anything is possible with me and tech, but i think on this one i may have done it 50% correct lol

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MyWay Radio Phone Help

MyWay Radio Phone Help

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