MyCitroen app, for entertainment or despair

[Richard_C]

I don’t need help with this, as my car is MHEV I don’t need the app to work for range or charging like BEV owners do but it would be interesting to hear from others. Judging by the reviews on google play, sorted by most recent, and similar reviews for MyPeugeot, MyJeep, my anything Stellantis I’m not alone.

It tells me where I parked, very accurately and sometimes useful on huge park and ride or airport sites. Except it doesn’t. It tells me with very great accuracy where I parked the time before last. Then there’s the mpg. Handy to see by journey so you get a feel for how to extract best economy. But a few weeks back an update broke that, it’s now between 11 and 21 mpg with no consistent error factor.

The car is 15 months old with c 10.5 k miles on the clock. I had the first year service on time, for a long time the app told me another was due in 3 months. But now it’s much improved . Look at the picture, it’s telling me I’ve missed the 2 year service, travelled backwards about 70,000 miles and now need to book it in soon for a 208,000 mile service. It will be different tomorrow but still bear no resemblance to reality.

And they advertise this as a brilliant feature of their cars and after 1 year free charge for it. Once the renewal comes up the app goes. But it does sour the ownership experience which is why we will be looking to replace my wife’s C3 with a small BEV, Renault, Nissan, Kia …anything but Stellantis.

[mickthemaverick]

It is my belief that the real purpose of the app is to gain information for Stellantis and other organisations under the disguise of helping the owner!!

[BusybeasDS]

Having had both My Citroen and My DS apps, I concur they are both consistently 'cr*p' !
The My DS app has been marginally better than the Citroen version.

But it still sometime fails to connect to the car, fails to record some journeys / days totally..
The MPG varies wildly, but not as much as Richards experience..
The maintainence history is totally useless, even though its been activated at the dealers and shows, it has never recorded anything.
I rely on the service manual being stamped and an invoice for the detail and servicing evidence.

The mileage on the app varies by many thousands of miles ( its actually below 10k) and had it add 20K !
Then it reverts to accurate... rubbish tbh.

Unlike Richards experience it does record its last parking position accurately.. providing it has actually worked that day!
It will allow me to check the status of the car being locked or unlocked and can do that from the app.
I can switch the lights on and off via the app, and sound the horn...

All pretty useless in practicality, as to do so, you have to use a numerical password to do anything anyway, and it doesn't always accept the dedicated password!
The only bit that 'could' be useful.. is the alarm alert.. which notifies me via the app if the alarm has been triggered.
I tested that one... left missus in the car.. told her to wave her arms about and move and the alarm triggered on the app and I could switch it off..

All in all.. awful.. always has been, and seems to get worse with every so called 'update'.. something else breaks.

Worst of all.. when you want to complain about the app, they give you a link to a dead webpage and tell you to report it !

Considering Stellantis sell some very expensive cars these days, the way the 'dishonestly in my view) push the apps as positive in all their sales blurb, has to be misleading advertising.
They have never showed any interest in making them work..
EV users must 'suffer' far more than us ICE users.. but the salespeople still push it as if its a great thing!

If I keep the DS, I shan't be renewing the connect services & map updates - not if I have to pay for them.
DS give 3 years of them free... not the puny 12 months that they now give on Citroens..

The extended warranty though IS worth it...( in my view) Especially if you have a 1.2 puretech as is my DS4 !

Cheers
Steve

[Richard_C]

An update. Location now seems to work. I've had lengthy email exchanges with Citroen customer services and at their request sent all kinds of screenshots, lists and logs 3 weeks ago but no conclusion and the maintenance, trip and mpg still wildly wrong. It's covered a bit over 12k miles in 18 months so hasn't missed its service, being less than 2 years old . The vehicle mileage according to the app went up and down, but for 3 weeks has been going up. Maybe Stellantis will want to use it to demonstrate the durability of their cars, 1.3 billion miles must be a record

I have fixed the voice activation issue and will post something in the audio and telematics forum because it might apply to others.

[Sloppysod]

It's definitely a (Cr)app, I've seen a Skoda app and that is 'Windows 12' and the Stellantis app in 'Windows 95'.
As for map updates, Stellantis = £8.99p/month, TomTom phone app = £5.99p/month(?), Google maps via Android Auto = £0.00p/month.

Oh, as for servicing, add the information manually, if you need to keep records. But apparently, when you sell the car, and sign out of the app, all the cars data is deleted!

[Richard_C]

As for map updates, Stellantis = £8.99p/month, TomTom phone app = £5.99p/month(?), Google maps via Android Auto = £0.00p/month.

Yes I use Google maps, far better for real time traffic and routes. The inbuilt Citroen/tom tom has one good trick, nearby filling stations with current price but not worth 8.99 a month for that. I foolishly bought a 1 year subscription when the free first year expired, tempted by 15 months for the price of 12, but I won't repeat the experience next time round.

But here's the question. The car shows the speed limit based on (I think) its mapping modified by any signs it sees. You can't rely on it, as an example there is a road I sometimes use in Bradford which has been 30 for decades and certainly not 96 ....

BUT - if you don't stump up for map updates does than mean the speed limits never get updated or is it a seperate process?

[Sloppysod]

BUT - if you don't stump up for map updates does than mean the speed limits never get updated or is it a seperate process?

Well that's a good one, but I also think it's a EU regulation, so speed sign recognition is a seperate thing, but could be maps based.
This is a reply from DuckDuck AI, which generally gives a correct answer.

All new vehicles sold in the European Union must be equipped with Intelligent Speed Assistance (ISA) systems that utilize traffic sign recognition technology to identify speed limits. This regulation aims to enhance road safety and is mandatory for all new cars from July 2024.

Overview of EU Speed Sign Recognition Rules
All new vehicles sold in the European Union are required to be equipped with Intelligent Speed Assistance (ISA) systems that utilize traffic sign recognition technology. This regulation is part of a broader effort to enhance road safety across the EU.
Key Features of Intelligent Speed Assistance (ISA)
Functionality

Traffic Sign Recognition: ISA systems use cameras to detect and recognize speed limit signs in real-time.
Speed Monitoring: The system continuously monitors the vehicle's speed against local speed limits.
Alerts and Interventions: ISA can provide visual and audible alerts when the vehicle exceeds the speed limit. In some cases, it may actively reduce the vehicle's speed.

Implementation Timeline
Date Requirement
July 2022 New vehicles must be equipped with ISA systems.
July 2024 All new vehicles sold in the EU must have ISA.
Benefits of Traffic Sign Recognition

Enhanced Safety: The implementation of ISA is expected to reduce road collisions by up to 30% and fatalities by 20%.
Adaptability: ISA systems can recognize both permanent and temporary speed limit signs, including those in construction zones.

Challenges
Sign Recognition Accuracy: ISA systems may struggle with damaged or obscured signs, which can affect their reliability.
Cross-Border Driving: Different countries may have varying speed limit formats and signage conventions, complicating the system's effectiveness.

The EU's regulations aim to ensure that vehicles can recognize speed limits accurately, contributing to safer driving conditions across member states.

[PaulC5]

Our Skoda recognises road sign speed limits accurately overriding anything in the maps. However in areas without road signs that are 30mph limits it often thinks there are sections of 20mph limits and gives overspeed warning beeps as I will be doing up to 30 if safe. Fortunately it does not apply the brakes to slow down to 20.