After sales

[Metro 1957]

Hi I purchased a new citroen c3 4th generation 1.2 manual plus in October 2025 I have found the car to comfortable and economical it's now covered 3600 miles in April this year i received a recall notification for a software update for the alarm system no problem I thought i rang the dealership where I purchased the car and found they were no longer selling citroens but had became a MG dealership the service advisor said they were still acting as a citroen service agent no problem I booked my car in only to be told there was a 2 month waiting time which took it upto June this morning they rang and canceled the appointment till August it's a good job the recall is only for the alarm system and I can isolate the interior sensor on the dashboard i have now tried other citroen dealerships and I can't get the car rectified till August the sale of the car was great the after sales is terrible

[mickthemaverick]

Sadly a reflection of what many new buyers are experiencing!!

[admiral51]

I maybe wrong, usually am according to Mrs Colin but if it is a manufacturer recall then you can book it into any Citroen dealership and maybe even a Peugeot Dealership.
My gut says you are being fobbed off by the dealership you bought it from as they are no longer a Citroen franchise.
Ask a seperate Citroen dealership what the car is worth in part exchange on a newer model and explain it has an outstanding recall and see how they react if you say i will not part ex it until the recall has been fixed.
Or something similar

Colin

[Metro 1957]

Thanks for the replies I think i am being fobbed off by the dealership they were very keen to take my MG3 in part exchange for the Citroen c3 and now they are a MG dealership i am contacting another citroen dealership tomorrow to see if they can fit me in quicker although it's 20 miles away

[Steve Walsh]

It is the same in France with main dealers, And I think the dealers are fed up with the mountain of work generated by adblue sytems, wet belts and weak timing chains. A few months ago we looked at a nearly new mobile home with Citroen base vehicle, as soon as I asked wether it was a wet belt engine, he lost interest in selling it to us knowing it would be another problem down the line. I amazes me that any engine manufacturing company lets a engine designer come up with these ideas and then lets the dealers get swamped with ongoing problems. Stopping this rant as I could go on forever.
I would just suggest trying different dealers and pester customer services.