C5x Firmware version

[Whiteby53]

Did you finally contact Citroen using the app and they let you know they'd sent an update? All directly from the app?I also had a problem with the BSRF, I also replaced it and shortly after I received two updates, one for the antenna and one for the IVI. At Moment i am Stuck at 1.20.93.7 since december.

[Charles1]

First, you need to contact the importer (after sales support), and they will then send you a list of questions about the issue. They’ll also instruct you to first submit a ticket via the contact form in the MyCitroën app. After that, the importer uses your answers to open a ticket with the manufacturer and refers to the form you submitted yourself.

Update: Since the successful update, no new updates have appeared. I’ve done several drives longer than 30 minutes. The car is a petrol engine, not a hybrid.

[Whiteby53]

Did you contact the seller? In the past i sent a lot of ticket with the form of the app. The contact center called me and Simply said that they cwnt"t send OTA...

[Charles1]

Update:

Today, a new update notification appeared. Unfortunately, it failed again at 5%—it was an update of around 155 MB, which I believe is the same one that originally failed the first time. After I reported the issue back then, the manufacturer pushed a smaller 5 MB update, which installed successfully.

I’ve once again sent the relevant information about this failed update to the importer’s after-sales team, and I hope they will resume the previous ticket with the manufacturer tomorrow.

[Charles1]

Update – Major Firmware Upgrade Installed

After some back-and-forth with the importer because of the 153mb failed update, and then 0.04mb and 0.02mb failed update, they opened a new ticket with the manufacturer. In response, the manufacturer pushed the 20.93 update, which then triggered the appearance of a 1.23 GB update. This finally delivered the long-awaited firmware upgrade.

Notable improvements:

Much more responsive interface – faster menu navigation and smoother map scrolling.

Updated cockpit graphics – refreshed display visuals.

Connected Services menu now functional – previously blank, it now shows detailed information.

Overall, the system feels faster, more polished, and fully functional.

However, after the major firmware update, a 153 MB update appeared again and failed once more. I’ll be opening another ticket with the importer on Monday to address this recurring issue.

[NunoMoreira22]

Bonjour, j'ai le même problème avec ma Peugeot 308. La voiture ne se mettait pas à jour, les services connectés ne fonctionnaient pas et j'ai reçu les mêmes codes d'erreur que vous. L'antenne BSRF a été remplacée et, pendant l'intervention, j'ai reçu des e-mails m'indiquant que les services étaient actifs. Ma version BSRF est la même que la vôtre. Cependant, deux jours après le remplacement, j'ai perdu la 4G, qui est passée en 2G, et le voyant SOS reste rouge. Je ne reçois plus non plus les rapports de trajet et la voiture ne demande toujours pas de mises à jour.

[myglaren]

Please post in English, although the forum name is "French Car Forum" it is a British site and the majority of members speak only English.
Use a translation program if needed, Google Translate or as here DeepL

Hello, I have the same problem with my Peugeot 308. The car would not update, the connected services were not working, and I received the same error codes as you. The BSRF antenna was replaced, and during the repair, I received emails indicating that the services were active. My BSRF version is the same as yours. However, two days after the replacement, I lost 4G, which switched to 2G, and the SOS light remains red. I am also no longer receiving trip reports and the car is still not requesting updates.

Translated with DeepL.com (free version)

[NunoMoreira22]

Hello, I'm having the same problem with my Peugeot 308. The car wouldn't update, connected services weren't working, and I received the same error codes as you. The BSRF antenna was replaced, and during the repair, I received emails indicating that the services were active. My BSRF version is the same as yours. However, two days after the replacement, I lost 4G, which now only works on 2G, and the SOS light remains red. I'm also no longer receiving trip reports, and the car still won't request updates.

[jankes]

Just got back from the dealers. They replaced the SOS backup battery and the red light is not on anymore. However, no new updates appeared

Hello.
Do you know where this battery is located? I have a damaged one too.
Regards.

[robertCit]

Hello everyone,

I own a Citroën C5 X (model year 2023).
After an automatic OTA (over-the-air) software update performed by the vehicle,
the multimedia system stopped working properly.

Since the update:
- the instrument cluster display behind the steering wheel no longer works,
- the radio has no sound.

The vehicle was checked by an authorized Citroën dealer.
I was informed that the radio unit may be faulty after the software update
and that replacement might be required.

From my understanding, this appears to be a software-related failure
triggered by the OTA update, rather than a wear-and-tear or consumable issue.

Before proceeding further, I would like to ask:
- has anyone experienced a similar issue after an OTA update on the C5 X?
- was the problem resolved by software reprogramming / reflash?
- or was replacement of the module necessary in your case?

Thank you in advance for sharing your experience.