Appealing for a copy of DS Automobiles warranty

scdwb · Unread post by **scdwb** » 23 Jul 2025, 02:43

Hello,

Would any be do me a huge favour of providing screenshots (or PDF if available) of their 2021 DS Automobiles 8 year/100,000 electric vehicle battery warranty terms and conditions?

Unread post by **mickthemaverick** » 23 Jul 2025, 10:03

While you wait for a member with the right info you may like to browse this site for some contact points within DS who may be able to answer your question: https://www.dsautomobiles.co.uk/tools/t ... tions.html

scdwb · Unread post by **scdwb** » 23 Jul 2025, 16:20

Hi for anyone who's interest now or in the future - the last few days has been quite frustrating dealing with DS Automobiles customer services, it was like pulling teeth. With some perseverance, today I received a DS Warranty Terns & Conditions PDF. This appears not to be available online anywhere so it's good progress but it's the general Warranty terms not specific to the 8 year / 100,000 mile battery warranty for electric vehicles.

Incidentally and it's probably good news, is it is identical to the Peugeot and Citroen warranty terms and conditions, which they have freely available on their websites.

I've asked for clarification on this vague section below, as I'm interested in the onboard charger and what the warranty terms are around this.

I can attach the warranty terms PDF here for others who may be interested or need it, but the post attachments says PDF extensions are not allowed. Is there a preferred way to attached PDFs on this forum?

Unread post by **myglaren** » 23 Jul 2025, 16:28

Your image isn't working.
You need to put it on the forum server, here is a guide for that.

You could try saving the .pdf as a .jpg or .png.

scdwb · Unread post by **scdwb** » 23 Jul 2025, 16:52

I noticed initially the image wasn't appearing but on reloading the page it's showing fine my end. Uploading the PDF via .jpg or .png wasn't possible as there was an error saying it's not possible to verify the dimensions of the image.

Unread post by **mickthemaverick** » 23 Jul 2025, 19:45

We have now enabled uploading of PDF's following a team discussion so you should be able to load it up now.

scdwb · Unread post by **scdwb** » 23 Jul 2025, 20:34

Thanks, that's good news. I have updated the post above and included the warranty terms PDF.

scdwb · Unread post by **scdwb** » 12 Nov 2025, 01:03

Just an update on this for anyone interested or for people looking in the future. DS checked my onboard charger and confirmed it was failed at the end of August. At the time the special/specific warranty for this component was 4 years (60k) and I was just within this warranty and it was replaced free of charge. Due to parts delivery and timeslot availability at the dealer this took about 9 weeks all together.

My understanding is that the specific/special warranty is changing constantly and was 5 years (100k) but had changed to 4 years (60k) and may be different now for all I know.

But it's certainly worth checking and it's a component that is not limited to the 3 year manufacturer warranty.

Overall I'm quite happy with the service and of course relieved I was lucky enough to be covered within this special warranty with no qualms.

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Appealing for a copy of DS Automobiles warranty

Appealing for a copy of DS Automobiles warranty

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Re: Appealing for a copy of DS Automobiles warranty

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Re: Appealing for a copy of DS Automobiles warranty