Can't load smeg software onto picasso 2

[Carlos2412]

Hi all, Please help. No matter what I seam to do, my picasso 2 2013 will not read the usb pen drive with software/firmware upgrade, the sat nav says no files for this route, i live in france and it is a french car, how can't it have france maps? Also it reboots at least once every trip, and it's driving me crazy, closest it has come to loading is, no music found on drive. Car has original software/firmware. Pictures attached.

[Paul-R]

What size is the pen drive?
Is it formatted in FAT32?
Are you using a Windows computer?
What are you trying to upgrade? The firmware or the maps?

Can you post a screenshot of the contents of your pen drive?

The rebooting could be an early sign of failure of the head unit. Is it worse in the summer compared to winter?

[Carlos2412]

Hi, Thanks for reply. I've tried 3 different pen drives I'm now on a 4gb, it is fat32 ,yes I'm using windows computer, I want to update firmware and maps, it looks like 2013 original setup, it's very slow, but can't navigate anywhere at all, the only thing it has done is say there are no music files on this drive, which is kind of progress but not what I need.

[Carlos2412]

Sorry missed the contents of pen drive, ive have had every combination of contents i can think of, full zipped download, unzipped download showing folder of contents, then folder saying smeg upg

[Paul-R]

Screen shot really needed.

You're not trying to update the firmware and maps at the same time are you?

[Carlos2412]

I can't seem to find how to upload a photo, now that ive already done it, as for what I'm trying to update, ive just done what I read on the internet

[mickthemaverick]

Hi Carlos

To add a photo go to the 'Attachments' tab at the bottom of your text box and click it. Then click 'Add Files' and you will be able to select a file from your PC and attach it to your post. Once attached you can embed it in your post by putting the cursor where you want the picture to appear and then clicking the 'Place Inline' button next to your pictures name. You can also add a caption for the picture in the text box to the right of the 'Place Inline' and 'Delete File' buttons. Good luck

[Paul-R]

If you're using the Quick Reply box then you have to click on Full Editor & Preview just below the box to be able see the Attachments tab.

[Carlos2412]

Photos added, thanks for your help, paul r

[Carlos2412]

Maybe I'm doing something that is obvious, but I can't see it for looking