Citroen Update Tool

This is the Connected NAV system.
Main Features: It is a fully integrated Telematics System featuring CarPlay, Android Auto, Real Time Services, Voice Commands, High-Res Display, 3D Navigation, Bluetooth Hands Free & USB. 2 versions of the system are available NAC (Navigation Audio Connectée) and RCC (Radio Couleur Connectée) or Connected Colour Radio, which does not have the Integrated Navigation or Live Services.

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Pikachu93
Posts: 3
Joined: 17 Jan 2024, 21:34

Citroen Update Tool

Post by Pikachu93 »

Hi all,

Just purchased the car (A 2019 Citroen C5 Aircross) and went to download the Update Tool after seeing it mentioned on the MyCitroen app. My computer refuses to download the file - it wont even entertain the idea. As soon as I click to download the Citroen Update Tool on the official website it just flashes up 'Failed'. I can't seem to find the file anywhere else. This is before I've even got to whether I have a USB drive big enough lying around!

Can I download the files 'over the air' using my phone data from inside the car? I'm not sure the wifi will reach (no driveway and someone is currently in our usual parking space in front of our house).
Can I instead use a external hard drive and does it need to be empty if I do?

Just not sure if I'm missing something wildly obvious or not!

Thanks,
J
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GiveMeABreak
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Re: Citroen Update Tool

Post by GiveMeABreak »

Hi

There are mega issues at present all over the world with people not being able to download updates - it's a total disaster apparently.

You cannot update the vehicle any other way other than using a USB with the correct firmware or map update extracted.

First thing you need to do is provide me with your VIN so I can see if you have WiFi onboard, which will determine whether you need a licence file or not. Then I should be able to provide you with a direct link so you can download and extract the tar file to a USB that is formatted as FAT32.

You will have to bypass the update app as it's not downloading the files or working correctly at present.
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Marc
Pikachu93
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Re: Citroen Update Tool

Post by Pikachu93 »

Hi @GiveMeABreak,

The VIN is VR7**************[VIN obfuscated, can be read by forum staff]

Thanks for the info :-)
J
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GiveMeABreak
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Re: Citroen Update Tool

Post by GiveMeABreak »

Ok, this is a combined Firmware and Map Update.

It's just under 24 Gb in size so you will need a 32Gb USB, formatted in FAT32 to install and ensure you have the engine running at all times during the update. If you have a connected smartphone, I suggest you switch it off to preven any calls coming in via Bluetooth during the update.

I have not included the licence files as you have WiFi on board, so another reason the vehicle must be kept running as well as to prevent it going into economy mode.

Combined Firmware and Map Update version 42.03.33.42_NAC-r0
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Marc
Pikachu93
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Re: Citroen Update Tool

Post by Pikachu93 »

Awesome, thank you :-) Will give this a go later!
ahgpeuka
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Joined: 19 Jan 2024, 12:03

Re: Citroen Update Tool

Post by ahgpeuka »

Maybe someone can give me update for radio unit ? got Citroen Relay 2019
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GiveMeABreak
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Re: Citroen Update Tool

Post by GiveMeABreak »

Some more detail will help!

What is the VIN for the vehicle so I can see what system you have and what you require. Please post your VIN in full without spaces - it will be automatically masked from public view after submitting your post & will only be visible to staff.
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Marc
Jimmi
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Joined: 20 Jan 2024, 20:07

Re: Citroen Update Tool

Post by Jimmi »

Hello
I have same problems as Others with navi. I just boght c5 Aircross and cant download update on my pc , using tool from Citroen..
Vin VR7**************[VIN obfuscated, can be read by forum staff]
im suppose download 42.03.33.42_NAC-r0 but i cant

Thank You for help
Last edited by Jimmi on 20 Jan 2024, 20:14, edited 1 time in total.
C5AirCross
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Joined: 21 Jan 2024, 19:56

Re: Citroen Update Tool

Post by C5AirCross »

Hi All,

I have issues with my iPhone and CarPlay on my Citroen C5 Aricross 2019 (My wife's iPhone works just fine, though)

Would love an update file if possible.

My VIN is VR7**************[VIN obfuscated, can be read by forum staff]

Thanks!
Last edited by C5AirCross on 21 Jan 2024, 20:28, edited 1 time in total.
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GiveMeABreak
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Re: Citroen Update Tool

Post by GiveMeABreak »

@C5AirCross: That VIN is invalid, so can't help without it.
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Marc
C5AirCross
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Re: Citroen Update Tool

Post by C5AirCross »

Thanks @GiveMeABreak I added the correct VIN.
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GiveMeABreak
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Re: Citroen Update Tool

Post by GiveMeABreak »

Please Don't PM Me For Technical Help

Marc
C5AirCross
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Re: Citroen Update Tool

Post by C5AirCross »

Thank you Marc.
dazbat
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Re: Citroen Update Tool

Post by dazbat »

hi just bought a relay and iv got the usual no Dab can anyone help me please ? Many thanks
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GiveMeABreak
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Re: Citroen Update Tool

Post by GiveMeABreak »

What are you after?
Firmware update? If so, VIN is required if it is a PSA model.
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Marc