Well a new one for me, something totally unexpected and not asked for.
I ordered 2 of the OEM clamps for the front leak off pipe for my Xantia from EuroCarCare, the package contained 1 of the OEM and 1 of the generic part.
Emailed them and have been given a reply and a total refund on the order, now i feel bad and have replied as i used both parts to try and solve my issue, i ordered the parts, regardless of what was delivered i used them, and i feel i should pay for them, honest human error in picking and dispatch, i feel that i should pay for what i used ?
Brilliant service from them, previous items ordered have arrived on time and as described so yes i will endorse them as a good company
Service with a smile.
Moderator: RichardW
- van ordinaire
- (Donor 2017)
- Posts: 2537
- Joined: 23 Jun 2015, 14:45
- Location: Live & work in London but weekend in Devon (or do I now live in Torbay & work in London?)
- My Cars: Citroens:-
'81 2CV Club (quietly sleeping in a parallel universe)
'05 (yes, really) C15
'97 Xantia Exclusive estate
others:-
'96 Jeep Cherokee Limited - the "donor"
'99 Jeep Cherokee Orvis - the green one
'97 Jeep Cherokee Limited - the red one
'99 Cadillac Seville STS
'96 Cadillac Eldorado ETC
& numerous what might be described as abandoned projects! - x 405
Re: Service with a smile.
Soon after their earlier mention here, I had a look at their site out of curiosity (especially as CP4L have fallen from grace) & having punched in the C15's reg (simply because no one recognises the Xantia's) was surprised at what turned up: a 2-piece replacement clamp for the EGR - & who could resist an air filter for £2? Hope to be paying them a visit soon.
Citroens:-
'81 2CV Club
'05 C15
'97 Xantia Exclusive estate
others:-
Jeep XJ Cherokees x 3
'96 Cadillac Eldorado
'99 Cadillac STS
& the numerous "abandoned projects"
'81 2CV Club
'05 C15
'97 Xantia Exclusive estate
others:-
Jeep XJ Cherokees x 3
'96 Cadillac Eldorado
'99 Cadillac STS
& the numerous "abandoned projects"