We saw our prospective new house for the first time today and I wanted to get a 'Head Start' on the removal of a Pre-Payment Key Meter which presumably the previous tenant favoured. I view them as immoral and inconvenient.
Our current supplier EDF Energy proved very difficult to reach, then when I'd finally got through to someone (Live Chat unavailable) advised to expect a whole seven weeks of shenanigans, presumably with considerable difficulty getting hold of them at each step.
So I phoned our 'Inherited Supplier', British Gas, whose Automated message told me after I'd advised it that I'm a prospective new Customer (isn't that a cue for them to kiss my feet and be nice to me) that "they're very busy and I should call back later" Now I hear that as "on yer bike boyo, take a hike you damn nuisance".
Wow, Modern Customer Service eh!

If anyone's found any particular supplier is easy to deal with / has their Live Chat 'Live' / etc; I'd be interested to hear of them