Three attempts to get my centre-less wheels balanced right by a company that shall remain nameless.

(partly because I'm embarrassed I went there

)
What really gets me is that the first time they didnt even question the fact that they were removing 25g of balance weight and adding 145 grams!!! They just blindly followed what the machine said, no common sense applied whatsoever.
When I took it back to complain about severe shaking they blindly rebalanced it and ended up putting about 145g on again, now if I was doing that balancing job I would have used some common sense to realise that something was going wrong with the customer complaining about severe shaking and the machine suggesting such a huge amount of balance weight was required.
Third attempt the boss himself did the job instead of the apparently just out of high school underlings, found that there was a problem with the way the adaptor was mounting the wheel, somehow adapted it to fit properly and managed to do the balancing absolutely spot on.
So as far as I'm concerned it's not a fault of the rims or even the balancer machines, it's a fault in the operator technique, and a failure of common sense to see that the results the machine are giving don't make sense. In other words operator error.
Can someone explain to me why centre-less rims should be so hard to balance ? Surely the rim is still mounted at the bolt holes ? And when the machine spins the rim up surely they can judge by eye whether the rim is running true or not ?? If the rim is not visibly running true at the edges due to not being mounted correctly surely they must realise there is no point in proceeding with balancing ?!