ISP change from Pipex to TalkTalk

Unread post by **myglaren** » 12 Mar 2008, 18:04

The Anti-Phorm thing seems to be gathering pace, another article from The Register

MikeT · Unread post by **MikeT** » 17 Mar 2008, 11:42

From...

http://www.theregister.co.uk/2008/03/17/bt_phorm_lies/

"BT has admitted that it secretly used customer data to test Phorm's advertising targeting technology last summer, and that it covered it up when customers and The Register raised questions over the suspicious redirects."

A complainant writes...

"I note the statement, 'absolutely no personally identifiable information was processed, stored or disclosed'. That means that all my information was processed, stored or disclosed but the personal bits were filtered out. Clearly that was unlawful."

I hope BT get nailed to the wall on this one

Unread post by **myglaren** » 17 Mar 2008, 11:54

I hope BT get nailed to the wall on this one

100% in agreement.

And there's more!
The Beeb found through Slashdot

ellevie · Unread post by **ellevie** » 17 Mar 2008, 23:50

BT are getting really far too big for their boots !

Their latest trick is to charge £4.50 for the cost of processing your payment if you don't pay by direct debit.
They just seem to show utter contempt for their customers.
I really hope they get their fingers well and truly burned by the Phorm racket.

ellevie · Unread post by **ellevie** » 18 Mar 2008, 10:43

Phorm 'illegal' says Foundation for Information Policy Research (FIPR)
http://news.bbc.co.uk/1/hi/technology/7301379.stm
Another nail in the coffin !

MikeT · Unread post by **MikeT** » 18 Mar 2008, 14:40

Legally, it's all hinging on consent. However, IMO it should be specific consent, not assumed or implied - which is the preferred cowardly method used by commerce & government nowadays. The customer should also be fully informed of exactly what they are consenting to, not the BS sales pitch they keep being fed.

ellevie · Unread post by **ellevie** » 19 Mar 2008, 17:59

Thanks very much for all your input, the advice is much appreciated.
Well, I've bitten the bullet and placed an order with Tiscali.
I'll be glad to see the back of BT.
Fingers crossed.

Homer · Unread post by **Homer** » 21 Mar 2008, 16:34

ellevie wrote: Well, I've bitten the bullet and placed an order with Tiscali.

Errr......

You are already with Tiscali. They bought Pipex a while ago and are busy moving Pipex customers onto the Tiscali network.

Same with Nildram, who I am with, not for much longer since I'm getting Tiscali's cut price service for Nildram's full price fee.

Seems I'm too late but I would have gone to be* or Zen.

And, sorry to bring bad news, but there is no getting away from BT unless you go with the dreaded beardy fellow who is fond of balloons. BT still own and maintain your line. If it needs fixing you have to get your new provider to get BT to fix it.

ellevie · Unread post by **ellevie** » 22 Mar 2008, 09:29

Hi Homer,

As long as I'm not still paying for line rental I don't really mind who owns what.

My monthly bill was more than £35 including line rental and now it will be £15 per month.

I am aware that Tiscali bought Pipex last year, but the interesting thing is that Tiscal themselves are now up for sale. I suppose it's something to do with the big global money freeze. Wouldn't it be just my luck if BT bought Tiscali.

I looked at Zen, BE & NewNet but they don't include free line rental which was my main requirement.

Why is it too late for you to go with BE or Zen ?

Unread post by **myglaren** » 22 Mar 2008, 11:21

Did you check out the O2 options on the NADS thread?*

Looked good to me.

*currently down

ellevie · Unread post by **ellevie** » 22 Mar 2008, 19:52

Yes I did look at O2 but I needed broadband plus phone and free line rental included and O2 does not offer this.

I reckon the Tiscali deal at £15 per month all included is pretty good. I just hope it works ok

Homer · Unread post by **Homer** » 23 Mar 2008, 15:28

ellevie wrote:
Why is it too late for you to go with BE or Zen ?

You've signed up to a 12 month contract.

Which means if it doesn't work properly then you still have to pay for the 12 months.

It depends what your priorities are, I would rather have internet which works and pay a little more for it.

ellevie · Unread post by **ellevie** » 23 Mar 2008, 17:05

As it happens there is a 10 day cooling off period so I can still cancel without penalty if I want to.

One of the reasons I didn't choose TalkTalk is that they have an 18 month contract compared with only 12 months with Tiscali.
Tiscali have also been recommended to me so I reckon I'll give them a go unless something special pops up in the cooling off period.

Unread post by **CitroJim** » 27 Mar 2008, 21:00

Just a side issue on all of this: My Pipex ADSL failed today and as it carries the link between the FCF and BXC webservers and the Databases, it's very critical as far as the FCF and BXC are concerned. I had an ADSL link but no connection to Pipex.

I called Pipex support. They answered promptly and I (perhaps luckily) got a person who knew what he was talking about and instantly adjusted to my level of ability and told me exactly what the problem was: a major problem in my local exchange. All in a call that lasted about 3 minutes, including the time taken to determine I was the owner of the account.

I was mightily impressed and justifies my continued use of Pipex, despite them being more expensive than some of the rivals.

Unread post by **myglaren** » 27 Mar 2008, 21:38

Very encouraging to find techs that actually listen, evaluate, investigate and respond with useful information. Certainly swimming against the stream, that one.

French Car Forum

ISP change from Pipex to TalkTalk

Phorm 'illegal' says FIPR