Electric traction

[Oddjob]

Hi everyone. A few weeks ago I got a fault message on my Citroen e c4 saying electric traction fault. I took the car to Citroen and they had a look at it and came to the conclusion it was a faulty heater. So they ordered a new one and I then took the car back to be repaired .
Later that day they phoned me to say that they had broken the tool to power down the high voltage and they would order a new one.
Can anyone tell me if there is such a tool or are they fobbing me off. Because they also said it was a big job. 1 to 2 days.
So can anyone enlighten me on this please .
Thanks
Ps The car is only 6 months old and obviously under warranty.

[Gibbo2286]

Don't know about anything on the cars but the workshop needs special tools.

Power down tools for electric vehicles (EVs), consider the following essential tools:
Insulated Pliers: Essential for safely handling wires and cables without the risk of electric shock.
Ratchets and Sockets: Important for working on components like battery packs and motors.
Screwdrivers: Specifically designed for EV components, ensuring safety during maintenance.
Spanners: Useful for tightening bolts and nuts on various EV parts.
Safety Equipment: Including insulated tools and protective gear to ensure safe working conditions.
These tools are crucial for safely and effectively working on electric vehicles.

[Gibbo2286]

https://en.wikipedia.org/wiki/Lancheste ... ectric_car