Original diagbox ,authentication

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leschik2005
Posts: 3
Joined: 15 Oct 2025, 19:08

Original diagbox ,authentication

Unread post by leschik2005 »

Hi, I've been struggling with this for a long time, but I can't get it to work.
I've already updated to version 9.400, but there's no result.either there is a login error or the diagnostic buttons don't work
IMG_20251015_155711_396.jpg
IMG_20251015_155732_424.jpg
IMG-20251015-WA0012.jpeg
Last edited by myglaren on 15 Oct 2025, 19:34, edited 1 time in total.
Reason: Images rotated
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mickthemaverick
Moderating Team
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Joined: 11 May 2019, 17:56
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Re: Original diagbox ,authentication

Unread post by mickthemaverick »

Sorry to say I can't help here, well outside my knowledge base. :)
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
Kees
Donor 2024
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Joined: 16 Nov 2021, 16:16
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Re: Original diagbox ,authentication

Unread post by Kees »

In the first screen you see on top the message that you have to allow defender this program, this is the option in Windows.
leschik2005
Posts: 3
Joined: 15 Oct 2025, 19:08

Re: Original diagbox ,authentication

Unread post by leschik2005 »

I entered 81.255.178.2 in hosts, these are the IP addresses that don't respond, there is no result
leschik2005
Posts: 3
Joined: 15 Oct 2025, 19:08

Re: Original diagbox ,authentication

Unread post by leschik2005 »

I don't quite understand how to create rules for the firewall, which port to set
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BarryP207
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Joined: 14 Sep 2024, 13:27
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Re: Original diagbox ,authentication

Unread post by BarryP207 »

Hi buddy, its a bit hard to go off screen shots but are you using an official validated diagbox online account? Yes/No?
Regardless, it looks to me that MS Defender is blocking your access (firewall probably?) ,and also UAC (user access control) is blocking some url? So before you install the software, turn off MS Defender and Firewall and turn off/minimum UAC . But maybe those url (internet links) are failing now because they have changed/moved for some reason? Type into the little search box at the bottom (windows 10) and it should tell you how to do both those things? (Or you just could re-install and hit 'allow access' every time the firewall asks permission when you run the software the first time?? Oh, thats why i asked if you are using an online account as Stellantis may have changed things and you need a software update? Thanks, Baz.