DS5 sat nav charging

[Northernbloke]

Hi all

I have a 2016 facelift DS5 hybrid, the sat nav says "charging" i have tried downloading and installing the 2 available updates but when putting the memory stick in the car the touchscreen says the memory stick is empty or not compatible is there a way around fixing this please?

Thanks

[GiveMeABreak]

1) Make sure you have the correct Firmware update (you haven't specified the version)
2) Make sure you have a FAT32 Formatted Memory Stick
3) Make sure you have extracted ONLY the file contents and NOT copied the Compressed Zip or RAR file to the memory stick, or the system will not recognise the update.

[Northernbloke]

I've used the DS update software, entered vin and it advised a map and touchscreen update, i downloaded and installed on a fat32 stick using the DS software but still didn't recognise in the car, the version in the car just says "dated"

[Northernbloke]

Just tried again and it says "version not compatible with hardware" any help greatly appreciated

[TallPaul73]

I had this issue on my 2017 DS5 and unfortunately everything I tried did not work even after speaking to DS...
I gave up in the end and got an a bluetooth adapter to connect my phone via the car play

[Djandree]

Don't forget to close ds update (new window will open with instruction) and eject your memory stick from laptop properly using windows. This procedure is very important. Otherwise it might cause a problem with files on memory stic