Peugeot 2008 - Read before buying!!!

[Pgt2008]

I have a Peugeot 2008 II, 1.2 AT, purchased in 2020 brand new, from a Peugeot dealer. In the first 15000 km I have had the following issues:

1. Climate Control died completely during winter. Fan not working, no air coming out of the vents, completely silent.
2. One lid from the left side, at the end of the wipers’ grill flew away from the car in one of the first days, when driving on the motorway. Another lid from the rear bumper was getting opened all the time when driving or when washing the car (not falling off though because it has a small tail inside that keeps it attached to the bumper). I had to buy both lids and replace them.
3. At aprox. 9000 km the steering wheel started to make a cracking/clicking noise at every turn (this is the only defect which has been repaired so far).
4. Air conditioner not working. It was blowing hot air and a white powder was being blown inside the cockpit. The white powder turned out to be the insulation. The dealership said they have repaired it, but they didn’t – see point 6 below. After this repair the car started to make a squeaking noise when turning left. The noise came from the right side and was a result of the dashboard not being mounted back correctly after the AC repair. Another dealership mounted the dashboard correctly later on.
5. There is a ticking/clicking noise coming from the dashboard during cold weather only. It can be heard when driving or when the car is standing with the engine on. Dealerships were unable to identify the source of the problem.
6. Air conditioner broke again. This time blowing a bit of cold air but not enough to cool the cockpit. It also sprayed liquid through the air vents inside the cockpit.
7. There is a vibration that can be heard at exactly 2000 rpms. Every time when the engine reaches 2000 rpms it can be heard. Dealership provided multiple answers: first they said they cannot hear it, later they said they can hear it but it is normal, and later said it is a problem with the fuel pipes.
8. General assembly quality is awful (vents move/vibrate, headrests vibrate, something in the back of the car makes a noise when driving through pot holes, cruise control lever moves and vibrates when driving). The cruise control lever is assembled so badly that in a couple more years I’m afraid it will feel like a joystick.
9. The notification “Keep hands on steering wheel” appears all the time when the cruise control is on. Sometimes it disappears by itself, other times I have to move the steering wheel to get rid of it, but reappears after a couple seconds.

I have been in four Peugeot dealerships, in two different countries and they are unable to repair the car, or even identify the source of most of the problems. The only one which was repaired is the steering wheel clicking noise, as mentioned above.

I have made three official complaints to Peugeot. One of them I have sent to Carlos Tavares and other high executives of Peugeot and the car is still unrepaired. This proves they don’t care about the customer, they are only interested to sell.

I hope this helps anyone who considers buying a Peugeot. I know I will never try this car brand again. If anyone knows more about the mentioned issues or has the same problems please feel free to share any solutions.

I will make a complaint to the local Bureau of Consumer Protection and also file a lawsuit.

[GiveMeABreak]

Sounds like you have a bit of a lemon there.

Sorry to hear about the issues, I can only imagine how annoying this is. I don't know what the law is in your country regarding selling and you didn't mention if it was brand new or second hand and whether it was from a Peugeot dealer or a private garage.

Over here, you have to give the garage reasonable time to fix and correct the issues, which they must do, otherwise you should be able to get your money back if under warranty. From what you describe it looks like it was a Friday built car, where everyone wants to get home for the weekend!

All I can suggest is that you check the applicable law to see what your options are as if the problems are still not fixed.

[Pgt2008]

I know. It clearly is a lemon. Unfortunately there is no lemon law in my country. I can only sue them and hope for the best.

It was a brand new car, acquired from a Peugeot Dealer. Thanks for your opinion. I will edit the OP to mention these details.

[GiveMeABreak]

The only thing I can suggest is keep copies of EVERYTHING and a log of which dealers, which dates and any paperwork, records of conversations etc., in a timeline of events, laid out chronologically. I would then write to Peugeot Head Office in your Country and get them to provide you with a vehicle that is fit for purpose.

[Pgt2008]

I could try writing to the head office, but based on my experience with the representatives of Peugeot it would most probably be a waste of time. In my country they don't really care about the customer.

But definitely I will try a complaint with the national consumer protection.

GiveMeABreak, I see you had a lot of Citroens. Which one was the most reliable car you had, from the ones mentioned in your profile?

[GiveMeABreak]

Every single car I have personally owned (excluding company cars) has been a Citroen

The favourite out of my list has to be my 1978 CX Prestige (Long Wheelbase) C-Matic. Room for a disco in the back, complete with carpeted foot rests. A huge beast that turned heads everywhere I went in it. Lovely to drive, never let me down.

[Pgt2008]

They don't make them like they used to