Black Screen Infotainment Peugeot 2008 (2023)

[banani]

Hello, im new to this forum and would like to start off with my first post about a dreadful problem with my brand new Peugeot.

Id like to know if someone else had this particular issue, or if its more widely known issue..

So I bought a new Peugeot 2008 Automatic Trans. allure pack 1,2 about a month ago.
Brand new from factory. After a week and about 400km later, the infotainment system was not turning on on an engine start (black screen and touch bar not lit up).
This happened randomly (not on every engine start). It does recover by itself after some driving and turning off the engine and waiting for some time (5mins +).
It is annoying since the infotainment is pretty much useless most of the time (AC control, rear camera, etc…). Force restart does not work if the screen is dead (holding down music key or any other..).

I also checked the ECU type by sending a request for my VIN (see attachment).
Also check the firmware version by VIN (see attachment).
As expected I have the latest FW version that was released in April last year (2022) (see attachment).

I contacted the dealer and insisted to get the problem fixed. It took a loot back and forth exchanges before they have opened an issue and sent it to Peugeot.
They got a reply saying they dont have permission to do anything on the vehicle itself and that they know about this issue already - suposedly its a firmware problem?
So all I can do is wait and hope that next update fixes this. A new vehicle in this state (not working properyl) is unacceptable..

I am really dissapointed because of this. And really worried if update comes any time soon. If you look into a list of updates for the RCC Wave3 it turns out on average its about 1 update per year. And this year (2023) hasnt been any yet.

All in all I wanted to share this to get this “out there” and maybe some feedback, if you had the same issue, or if you have any insight for the problem or any extra information, I would be really thankful if you did.

[GiveMeABreak]

Unfortunately this is the way of things and there's nothing you can do until they sort out a new firmware update.

Because they first have to find the issues (collated from customer feedback via dealerships), then confirm the fault, and then write new software to fix it and then of course they have to actually test it across the various Citroen Peugeot, DS Automobiles vehicles for correct function. So it can take a while to get a new fix.