HELPPPPP, Citroen Berlingo Engine failure.....

[yingxue2022]

So I have purchased a Citroen Berlingo (2019 made, now 39K miles) panel van in August 2021 and it has been a nighmare experience with Robin and DAY dealership in LONDON.

We have noticed an ad blue signal problem so we took it to dealership first in East LONDON, but they have done nothing at all to diagnose the problem ( they simply reset computer and it allowed vehicle to run for a while). Then in February 2022 we took it to West LONDON branch, and it is a totally nightmare. The vehicle was in and out and the whole repair took nearly 4-5 months. They had been changing irrelavant parts such as ad blue tank which has nothing to do with the problem. I had to finally go to a private garage to diagnose that it is the exhaust pipe that needs to be replaced. It is so painful and had been such nightmare.

I purchased extended warranty for my piece of mind just in case if anything happens again. Back in June 2022 when we finally got the ad blue problem fixed, Citroen gave us a service voucher as a good gesture for our extremely awful experience. I had then sent it to the branch and asked them to use the voucher to carry out a service for my vehicle. They had not done so, and we have been driving the van since we got it back July 2022, but we have not even done 10000miles within the last few months.

The same garage has checked and told me that camshaft chain might have snapped and need replacement. Also he mentioned that the valve might have been damaged therefore it could result in further repair cost. He is saying that the whole damage might have been caused by low engine oil, we didnt check because we assumed that the dealer would have practiced it last June. The garage quoted nearly 1500pounds for camshaft repair which we would have went ahead, but the proposal of further few thousand pounds bill really worries me. Because if the further findings will show more failure and repairs needed, then we really cant afford few thousand pounds.

Does anyone has similar experience? I would like to know if the camshaft chain and valve replacement will be covered by extended warranty?

We have lost confidence in the vehicle and most importantly the brand and their poor customer service. We might finally have to sell it once it is repaired...

any advise will be really appreciated

[GiveMeABreak]

You really need to check with your warranty company as to what is covered, as you didn't mention whether this is a Citroen Extended Warranty (provided by Citroen) or a third party warranty.

[yingxue2022]

hi it is with citroen

[yingxue2022]

You really need to check with your warranty company as to what is covered, as you didn't mention whether this is a Citroen Extended Warranty (provided by Citroen) or a third party warranty.

Hi sir it is with citroen directly not 3rd party

[GiveMeABreak]

Ok, so what you need to do is check your warranty booklet. Looking at my booklet, it says Excluded items are "Drive Belts", but if your timing 'Chain' went then that should be covered.

[james1089]

Omg my brother has gone through the exact same problem, Months of adblue issues that were never corrected resulting in blocked cat, the dpf is bundled in the same cannister so had to replace both. Now the engine has started to rattle that's with oil changes every 15,000 despite 25,000 recommended.

UPDATE the van has completely packed up now probably looking at a new engine. Be warned adblue injectors should be cleaned every service with the SCR vehicles it's easy to do but no one does it. Like a mechanic said to me it 60% of our work.

[GiveMeABreak]

You need to dose the Adblue tank with some special anti Crystallisation additive to clean and help prevent this sort of problem.

[james1089]

Yeah I use the additive in my vehicle he sadly didn't. When purchasing adblue always purchase from indoor retailers Sun and frost is a big no no, check it is well in date as well

[james1089]

My real question is does a cat starved of adblue cause soot and carbon to enter back into the engine. Brothers engine is apparently sludged up so oil circulation is inhibited. Over the top oil changes doesn't seemed to of helped.

[Hell Razor5543]

Normally, when the AdBlue runs out, the engine will not start.

[james1089]

But if the injector is almost completely blocked it keeps squirting but doesn't reach the correct destination to keep the cat clean. In this instance you get po20EE fault. Mechanic just reset and sends you on your way. Eventually you will destroy the cat Which is boxed with the dpf on scr systems my brother has destroyed his engine now looking for replacement. If you see po20EE code clean adblue injector and reset fault code.

[Khy786]

Omg. Same problem ad blue fault since bought brand new in 2019. Only on 31000 miles on clock.. in and out of the garage for 4 coming onto 5 years. Cam chain snapped recently, it was repaired under warranty but still getting P02ee fault.... After further investigation they ve said leaking in cylinder 2. They said it needs, new engine, dpf, adblue injector Wtf. As a good will dearlership has
said they will pay 50% of costs. Costing me £3000. A brand new van full of problems from day one.. Never buying a citroen again. The dealership has been great and accommodating and they even have argued my case and said that it should be fitted free as has had full service history by the dealership and they know of all the issues i ve had. Head office has nt offered anything above this. The fact is citroen dont care they just want to sell a van that is going to be worthless in a few years and cost you an arm and a leg in repairs headache and all the frustration that comes with it.. They've left me no choice but I ll be contacting the motor ombudsman and see if they can help me in making a case against citroen in supply goods that ain't fit for purpose.. wish me luck..

[wheeler]

My real question is does a cat starved of adblue cause soot and carbon to enter back into the engine.

No, the EGR valve does a fine job of that though.