Citroen DS 5 2012 missing define vehicle parameters

This unit is the eMyWay system, also referred to as RT6, RNEG2, or WIPNAV+ for the Peugeot platform and made by Magneti Marelli.
Main Features: The eMyWay colour satellite navigation has high resolution mapping, Bluetooth Telephone & Audio Streaming supported profiles, USB support for Media files & CD

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DJA88
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Citroen DS 5 2012 missing define vehicle parameters

Post by DJA88 »

Hi all. I have a 2012 Citroen DS 5 with the emyway unit with satnav on software version 2.65.
My issue is that the instrument panel states at all times that the radio is off and under setup, the define vehicle parameters section is missing so no way of configuring any car related parameters. Does anyone have any experience with this or is the car not supposed to have this option? I am contemplating on reinstalling the software although i have no luck obtaining this from the only dealer we have here in Faroe Islands. Any ideas would be much appreciated
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GiveMeABreak
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by GiveMeABreak »

Hi. I'm assuming, as you haven't specified it, that this issue has arisen after you updated the firmware to 2.65?

If this is the case, the RT6 has lost the vehicle configuration as a result of the firmware update. This can happen more frequently when upgrading from much earlier versions of firmware. 2.86 is the latest version of this, but if you have missing vehicle options /menus or settings not present with V2.65, a later update won't restore these as the user configuration file has been overwritten back to defaults.

The only way to resolve this is with a dealer visit as it will need server-connected access to reconfigure the unit for you. You may as well get them to update it to the latest version (V2.86), so this doesn't happen again.
tomjyoutwit
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by tomjyoutwit »

Sorry to hijack but what is the procedure for checking firmware version please? (Also how do I check for faults like I used the be able to on my 3, bulbs etc)
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by GiveMeABreak »

Tom: Start car, press SETUP button for about 3 seconds, then select 'radio-telephone diagnosis', then select 'Unit Description' and let me know what it says.
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by tomjyoutwit »

Thanks Marc.
A557C6E5-BAA0-4E40-B150-6CED1FCE6801.jpeg
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by GiveMeABreak »

Ok, so you have the latest (and last) version of firmware for this unit.
tomjyoutwit
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by tomjyoutwit »

That’s good news. Can I update the maps?
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by GiveMeABreak »

Maps are still updated on the RT6 and the latest version is 2020/1 using map data collected at quarter 4 in 2020. Maps are available on a Country by Country basis, and the UK / Ireland map is £69:

https://citroen.navigation.com/product- ... enEMEA/GBP
DJA88
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by DJA88 »

Thanks for the reply Marc.
I have not updated the firmware but it is possible the previous ownet has, will an update at the dealer resolve the issue without specyfing that they need to reconfigure the unit?
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by GiveMeABreak »

It is only the dealer that can reconfigure the unit - so here's my take on this:

1) The firmware on the RT6 units specifically is notoriously bad - in fact the worst firmware ever to apply given that it does not back up the user / vehicle data file and restore it leaving many with a misconfigured unit and a dealer visit to remedy. It should also be said that some dealers with little experience of updating these units may struggle to know what to do to restore the vehicle configuration. Following the upgrade, if the previous firmware version was not V2.3* or V2.7* an update of the RT6 system calibration has to be completed at the dealer. Using Dealer diagnostics in internet connected mode: REPAIR> select the RT6 ECU>VALIDATE>select DOWNLOAD menu>DOWNLOAD TO A NEW VERSION OF CALIBRATION.

2) At this stage you have nothing to lose. If I were you I would just ask them to update the system to the latest firmware and don't mention about the missing functions. Let them update it where they will likely charge you diagnostic time and hopefully they will test it and check functionality afterwards. When they see it's not working - they may know what to do or can get advice from the France, where they they have support at their disposal.

3) If you tell them there are issues with the unit, they may either attempt to correct it for you with a calibration and leave you with a functioning unit without a later update. Or they may try and update the unit to V2.86 at the same time and then try to configure it and apply the calibration file - again charging some diagnostic time to do this.

Either way it will cost some diagnostic time as the update itself is about 40 minutes to apply from the CD, without the reconfiguration.
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by tomjyoutwit »

Marc, can I run diagnostics (dodgy bulbs etc) like I could on my C2 and DS3?
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by GiveMeABreak »

Hi Tom, no - if you have directional lighting (xenons) the dipped headlamp light on the instrument panel will flash, but other messages are displayed like particle filter clogging, low screenwash, doors open, engine oil low, usually accompanied by the SERVICE lamp or other warning lamp. It's unusual, as the the same on my X7 was that the system detects low voltage on various lighting circuits as I was only aware of a reversing light fault when I was informed by a driver behind me who mentioned it. When I checked with Diagbox, sure enough there was a fault recorded in the BSI concerning the reversing lights - but no message or bulb warning. I know it does the same for other bulbs - but again no warning. My issue was down to LED lamp upgrade for the reversing light as it was so poor I could see bu**er all. So had to change that to another make with some built in load resistors that cured the problem.

So although some lighting circuits on some models have load-sensing capability - they have not on most vehicles implemented a warning system for bulbs.
DJA88
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Re: Citroen DS 5 2012 missing define vehicle parameters

Post by DJA88 »

Thanks for the help, i will need to go to denmark via ship to update since my dealer is useless but that is neither here nor there :)