iPhone 11 fails ti connect in Picasso

[Nickcc102]

Hello.

Wonder if anyone else had the same problem. My Daughter has a 2012 Picasso and finds her new iPhone 11 wont connect using Bluetooth. Her previous iPhone 8 worked ok but I’m wandering if her car needs a software update as she uses a non Citroen garage for her servicing who I doubt has the equipment to carry out an update.
Thanks

[admiral51]

It maybe the head unit needs a software update.
No idea on the Picasso but was very easy to do on my C5 X7 2010 thanks to the superb help from Marc.
Pop the Vin number up and i am sure he will be able to help one way or the other.

Colin

[GiveMeABreak]

Yes, if you can pop up the VIN of your Daughter's car, then I can see what system she has fitted. Then I can tell you how to check the firmware version it has. It should be relatively easy to do yourself - but it depends on the system.

[Nickcc102]

Thanks Marc just waiting for my Daughter to supply the VIN

[Nickcc102]

Thanks both, Daughter now says it’s working, would have been handy if she’d let me know sooner