2015 DS5 Issue

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MattR
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Joined: 02 Nov 2020, 23:05
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2015 DS5 Issue

Post by MattR »

Hi 🙋‍♂️

I’ve just purchased a 2015 DS branded DS5, which I am absolutely in love with. There is only one issue that I’ve become aware of - the infotainment system keeps rebooting every couple of minutes. It was booked in with the dealer I bought it from but with another lockdown looming a fix isn’t gonna happen anytime soon. Does anyone know of any similar issues and if there is anyway I could fix it myself?

Thanks

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GiveMeABreak
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Re: 2015 DS5 Issue

Post by GiveMeABreak »

Hard to say. What system have you got fitted? RT6 or SMEG?

However before you panic, it is a very common issue that Bluetooth can be the cause of reboots. The problem is compatibility between a paired bluetooth phone and the Head Unit. Smart phone system software updates are released generally a lot more frequently and this can cause problems with vehicle head units concerning the bluetooth profiles.

See my post in the telematics section here for what to do regarding this and to identify if it is the issue:

viewtopic.php?p=661203#p661203

If you haven't paired a phone yet or the fix above does not do anything, check the firmware is up to date (which may have a bluetooth compatibility update included in it for later smart phones).

If that fails and if you have some warranty when you bought the car I suggest you use it. Citroen / DS won't fix these - they can send them off to the Clarion Centre for repair which is quite expensive. Reboots can happen because of poor cooling in the dash where the units are - there's very little air circulation in there, or it can be the flash storage has become corrupt / work in the Head Unit.

MattR
Posts: 4
Joined: 02 Nov 2020, 23:05
x 1

Re: 2015 DS5 Issue

Post by MattR »

I disconnected my phone from the Bluetooth this morning, I’ve had 3 journeys since then and it hasn’t cut out once. Seems to have done the trick. Thank you so much

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GiveMeABreak
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Re: 2015 DS5 Issue

Post by GiveMeABreak »

Welcome - at least you have an idea of what to do if it happens again. :wink: