RNEG Bluetooth call issue

This unit is the MyWay system, also referred to as RNEG, made by Harman Becker.
Main Features: Also referred to as RNEG, the MyWay colour satellite navigation system, has SD card, integrated European mapping, live trafic information, voice guidance and graphics in 2D or aerial perspective & it features a Bluetooth® system (Bluetooth phone compatibility only - no Bluetooth Audio Streaming).

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taky77
Posts: 4
Joined: 09 Oct 2020, 16:37

RNEG Bluetooth call issue

Post by taky77 »

Hi All!

Yesterday I've got a Peugeot Expert Van and in the car is a WIPNAV device. I tried to use the Bluetooth handsfree option but I have problem during calls.
Every phone which I tried to connect to the system ha connected successfully. Every Bluetooth function is working properly (phonebook, call list, holding and activating call etc.) but I can't hear everything while I calling someone. The other side can hear me perfect, but I hear only a little background noise (normal audio noise from the hifi) when I try to increase the volume. I tried to set the device call/ring volume to maximum, tried to set the volume volume to the maximum during call, tried to use different phones, tried to delete and repair the phone.

I don't have more idea to try out and I don't know this WIPNAV stuff. Is it possible that any cable connection is wrong or any contact failure make this issue?

All of the other functions are working perfect (radio, map, navigation, AUX music playing etc.)

Thank you for your help!
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GiveMeABreak
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Re: RNEG Bluetooth call issue

Post by GiveMeABreak »

It may be the bluetooth module / hardware inside the head unit that is causing this as the speakers are obviously working to playback other audio sources. You could check your firmware version to see if that is up to date.
taky77
Posts: 4
Joined: 09 Oct 2020, 16:37

Re: RNEG Bluetooth call issue

Post by taky77 »

rneg_D_R40b_R40.03

Is this the firmware version?
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GiveMeABreak
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Re: RNEG Bluetooth call issue

Post by GiveMeABreak »

Yes and you are a version below the latest (RNEG_R50b_R50.03).

See the first point which may be your issue. If you need the latest firmware let me know.

The latest firmware has the following fixes / notes:
  • - Random restart at the beginning of a route calculation
  • Several bugs in the Bluetooth (incompatibility with some phones, Bluetooth pairing loss at the beginning of a phone call, poor sound quality)
  • The message "unknown" appears instead of the name of the caller when a call comes in
  • Incorrect calculation of radar speed limit for vehicles with speedometer in miles
  • Navigation (RNEG) starts the "demo mode" with activated navigation (only in Latin America)
  • In navigation mode: Cursor frozen in GPS map. GPS adjustment cursor position relative to actual vehicle position
  • Estimated time of arrival is overestimated or underestimated during route guidance
  • Accidental loss of audio settings after starting the engine
  • Random sound loss after starting the engine
  • Cracking in the speaker after starting the vehicle
  • Random yellowing in the multifunction display
  • Accidental loss of time and altitude
  • Call list not visible in the multifunction display
taky77
Posts: 4
Joined: 09 Oct 2020, 16:37

Re: RNEG Bluetooth call issue

Post by taky77 »

Wow! I will try to update and check the issue solved.
I will share the results.

Many thanks! :)
taky77
Posts: 4
Joined: 09 Oct 2020, 16:37

Re: RNEG Bluetooth call issue

Post by taky77 »

I've just made the firmware upgrade and the issue has solved. Many thanks for the help!
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GiveMeABreak
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Re: RNEG Bluetooth call issue

Post by GiveMeABreak »

Great - thanks for letting us know. :-D