CiTROEN X7 Faulty RT6 Unit

This unit is the eMyWay system, also referred to as RT6, RNEG2, or WIPNAV+ for the Peugeot platform and made by Magneti Marelli.
Main Features: The eMyWay colour satellite navigation has high resolution mapping, Bluetooth Telephone & Audio Streaming supported profiles, USB support for Media files & CD

Moderator: GiveMeABreak

Post Reply
ds21h
Donor 2023
Posts: 44
Joined: 21 Apr 2014, 10:54
Location: Ruffec France
My Cars: 2013 C5 X7 2.2 HdI 200CH Exclusive Tourer
2013 DS 3 1.6 Hdi 90CH
2009 C6 2.2 Hdi 173 CH Auto
1973 D Super 5
1973 D Super 5 being restored
1969 2CV AK 350
1966 2CV AK 350 to restore

Past vehicles
1951 11 BL
1966 DS 21 Pallas LHS
1971 D Super
1972 DS 20 Pallas
1974 DS 23 Pallas
1981 CX GTi 2.4
1983 CX GTi 2.4
1989 CX DTR Turbo 2
1989 XM 2.0i
1994 XM 2.0i SX
1995 XM 2.5 VSX Estate
1998 XM 2.1 EXCLUSIVE
1998 Xantia 2.1 HDI Estate
2000 XM 2.5 EXCLUSIVE
2000 XM 3.0 V6 Petrol EXCLUSIVE
2002 C5 2.0 hpi EXCLUSIVE Estate
2010 C5 X7 2.0 HDi 140 Millenium Tourer
x 4

CiTROEN X7 Faulty RT6 Unit

Post by ds21h »

Hello, I need some help please with a faulty RT6 in a Citroen X7 from 2103.

It has the built in screen with the reversing camera etc.

Everything was working fine, radio, rear camera, outside temp etc except it was asking for a postcode upate.

I purchashed an update and the update startsedto install then froze and the CD would not eject.

I now have a blank screen, no radio, reversing camera etc.

Pulling the fuse out and leaving for 30 mins makes no difference.

If I re-start the car it will go through the initial set up starting with CRC media check but freezes on Upgrade Preparation.

Could anyone give me some advice on how to rectify the fault please.

Many thanks

Mark
User avatar
GiveMeABreak
Forum Admin Team
Posts: 36996
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5644

Re: CiTROEN X7 Faulty RT6 Unit

Post by GiveMeABreak »

I've moved this to the RT6 section of the Forum.

Are you 100% sure you have bought the right update for your system and secondly where did you buy the update from? What is the firmware part number or version?
Please Don't PM Me For Technical Help

Marc
ds21h
Donor 2023
Posts: 44
Joined: 21 Apr 2014, 10:54
Location: Ruffec France
My Cars: 2013 C5 X7 2.2 HdI 200CH Exclusive Tourer
2013 DS 3 1.6 Hdi 90CH
2009 C6 2.2 Hdi 173 CH Auto
1973 D Super 5
1973 D Super 5 being restored
1969 2CV AK 350
1966 2CV AK 350 to restore

Past vehicles
1951 11 BL
1966 DS 21 Pallas LHS
1971 D Super
1972 DS 20 Pallas
1974 DS 23 Pallas
1981 CX GTi 2.4
1983 CX GTi 2.4
1989 CX DTR Turbo 2
1989 XM 2.0i
1994 XM 2.0i SX
1995 XM 2.5 VSX Estate
1998 XM 2.1 EXCLUSIVE
1998 Xantia 2.1 HDI Estate
2000 XM 2.5 EXCLUSIVE
2000 XM 3.0 V6 Petrol EXCLUSIVE
2002 C5 2.0 hpi EXCLUSIVE Estate
2010 C5 X7 2.0 HDi 140 Millenium Tourer
x 4

Re: CiTROEN X7 Faulty RT6 Unit

Post by ds21h »

Hi here is the disk I have, I think it is the correct version, but could be wrong.

Thanks
20200803_183142.jpg
User avatar
GiveMeABreak
Forum Admin Team
Posts: 36996
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5644

Re: CiTROEN X7 Faulty RT6 Unit

Post by GiveMeABreak »

Ok, you have the right firmware for the RT6. However, if it has been interrupted during a previous firmware update you may find it is now stuck.

These can take a while to update from CD as opposed to a USB update. The car must be kept with the engine running during the update and no phones must be paired before you do it, as a phone call can interrupt the upgrade and if the car goes into economy mode that too can corrupt the installation. A bit late to tell you this now after the vent, but important you know this in case you can get it working for next time.

Secondly, this is a MAJOR update and if and when you can get it installed, it will 95% default your RT6 unit to factory settings, so will need a dealer to resolve most likely. The update locks the unit so it can't be configured using Diagbox either. A dealer needs to download the update via their secure servers and they can then configure it for you at the same time according to options fitted on your car from your VIN.

There is also a bluetooth calibration file that needs to be applied that resolves the Bluetooth echo experienced after this upgrade.

So all you can do is leave the CD in and then disconnect the car battery using the (BSI Reset / Battery Disconnect / Reconnect Procedure). Make sure you leave the battery disconnected for 10 minutes and then follow the reconnection procedure. Then start the car at the relevant part and see if it will start loading. Be patient though - it may take some time.

If you cannot get it to load or it keeps rebooting - make sure the CD has zero scratches or finger prints. If the lens on the reader in the car is dirty, it will make for a difficult time reading the data in.
Please Don't PM Me For Technical Help

Marc
ds21h
Donor 2023
Posts: 44
Joined: 21 Apr 2014, 10:54
Location: Ruffec France
My Cars: 2013 C5 X7 2.2 HdI 200CH Exclusive Tourer
2013 DS 3 1.6 Hdi 90CH
2009 C6 2.2 Hdi 173 CH Auto
1973 D Super 5
1973 D Super 5 being restored
1969 2CV AK 350
1966 2CV AK 350 to restore

Past vehicles
1951 11 BL
1966 DS 21 Pallas LHS
1971 D Super
1972 DS 20 Pallas
1974 DS 23 Pallas
1981 CX GTi 2.4
1983 CX GTi 2.4
1989 CX DTR Turbo 2
1989 XM 2.0i
1994 XM 2.0i SX
1995 XM 2.5 VSX Estate
1998 XM 2.1 EXCLUSIVE
1998 Xantia 2.1 HDI Estate
2000 XM 2.5 EXCLUSIVE
2000 XM 3.0 V6 Petrol EXCLUSIVE
2002 C5 2.0 hpi EXCLUSIVE Estate
2010 C5 X7 2.0 HDi 140 Millenium Tourer
x 4

Re: CiTROEN X7 Faulty RT6 Unit

Post by ds21h »

Hi Marc thanks for the reply, the update was running for 90 mins with no phones or anything else connected and the car was running but did not driving.

I will try the BSI reset and they dealership time if it does not work.

Many thanks

Mark
ds21h
Donor 2023
Posts: 44
Joined: 21 Apr 2014, 10:54
Location: Ruffec France
My Cars: 2013 C5 X7 2.2 HdI 200CH Exclusive Tourer
2013 DS 3 1.6 Hdi 90CH
2009 C6 2.2 Hdi 173 CH Auto
1973 D Super 5
1973 D Super 5 being restored
1969 2CV AK 350
1966 2CV AK 350 to restore

Past vehicles
1951 11 BL
1966 DS 21 Pallas LHS
1971 D Super
1972 DS 20 Pallas
1974 DS 23 Pallas
1981 CX GTi 2.4
1983 CX GTi 2.4
1989 CX DTR Turbo 2
1989 XM 2.0i
1994 XM 2.0i SX
1995 XM 2.5 VSX Estate
1998 XM 2.1 EXCLUSIVE
1998 Xantia 2.1 HDI Estate
2000 XM 2.5 EXCLUSIVE
2000 XM 3.0 V6 Petrol EXCLUSIVE
2002 C5 2.0 hpi EXCLUSIVE Estate
2010 C5 X7 2.0 HDi 140 Millenium Tourer
x 4

Re: CiTROEN X7 Faulty RT6 Unit

Post by ds21h »

Report from Citroen says the SD is burnt out and needs replacing, or a new unit.

640 euro for the repair or 1260 euro for a new unit.

Found a company on ebay.fr who replaced the SD card, guaranteed for 2 years so all fixed now, 95 euro including postage and returned within 2 days.
User avatar
GiveMeABreak
Forum Admin Team
Posts: 36996
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5644

Re: CiTROEN X7 Faulty RT6 Unit

Post by GiveMeABreak »

Glad you have it sorted - we have the SD card replacement guide here on the Forum:

viewtopic.php?t=63227

But glad it is working now.
Please Don't PM Me For Technical Help

Marc
Post Reply