SOS button red light?

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Jetjockey
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SOS button red light?

Post by Jetjockey »

Hello all. :)

Recently purchased a 2008 C5 Exclusive tourer. Got a red LED illuminated above the SOS button on the Navidrive control panel. Also, the display blanked once and the system seemed to reboot when the LED illuminated.

Can anybody tell me what this means/indicates?

Many thanks. :-D
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GiveMeABreak
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Re: SOS button red light?

Post by GiveMeABreak »

There are 2 buttons, and SOS and a Citroen button with the chevrons displayed.

The SOS button is for an emergency call. It will dial the emergency number 112 either directly or via a Citroen call centre. The chevrons button is for contacting Citroen services (like breakdown or for other information and services).

These rely on there being a SIM card installed it the SIM card socket in the glove box. It must have credit on to work.

I suspect if there is no SIM card installed, then the SOS LED will illuminate red as a warning.

The restarting issue will be unrelated.
Jetjockey
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Re: SOS button red light?

Post by Jetjockey »

Hello and thanks Mark.

I think your correct. There was a new SIM card present but I hadn’t activated it. The previous owner removed the original SIM card which I assume was his. What threw me was that I was led to believe that the car had its own SIM card dedicated to the SOS function. I was also led to believe that this SIM card was fitted at the factory?
Am I incorrect?

Thank you.
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GiveMeABreak
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Re: SOS button red light?

Post by GiveMeABreak »

Hi,

Ok, so just to clarify my earlier post - there is no SIM required for an 'Emergency SOS' call. That is handled by the Services Module.

A SIM card is required by the owner to use the Citroen 'Services' button for breakdown etc. I would recommend you get a 2G, but if cannot get one of these, use as basic SIM as possible without any bells and whistles. I have used a Vodafone SIM and they are fine.

The Service Module's function is to act as a:
  • Telephone
  • Emergency call
  • Network service call
This function is used to reduce the time taken by the assistance services to reach the vehicle in the event of a problem or an accident.
The vehicle communicates its geographical position and other information to a service provider which serves as an interface for alerting the breakdown assistance and/or emergency services.

The emergency call is made in one of the following ways:
Manually using with the "SOS" button (Press for more than 2 seconds)
Automatically when the airbags are triggered

The NG4 Navidrive 3D system works in conjunction with the Services Module. You can switch between using the internal phone or your bluetooth phone (if you have one). The emergency system uses the internal phone only and can switch automatically in an emergency back to the internal phone.
X7 SOS.PNG
ElementAction on the ButtonDesignation
"n"One press of more than 2 secondsAssistance call (A voice message confirms that the call has been made)
One pressCancel the call (A voice message confirms cancellation)
"p"One press of more than 2 secondsEmergency call (The flashing of the green diode plus a voice message confirm that the call has been made))
1 GuideCancel the call (confirmed by the green diode going off)
Normally the little orange light on the SOS button only illuminates during startup (as it awaits information from the Services Module regarding the Airbag Triggering Status). Try fitting an active SIM (engine off first) and then see if that solves it.
Jetjockey
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Re: SOS button red light?

Post by Jetjockey »

Hello Mark.

I’ve just re read your last but one post and you say the SIM card for SOS and Services is in a slot in the GLOVE BOX? Urrrm, the only SIM card slot I’ve seen is in the front of the Navidrive unit. Am I missing something?

BTW, I have the older Navidrive unit, not the one in your post above.

Thanks.
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GiveMeABreak
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Re: SOS button red light?

Post by GiveMeABreak »

Ok, so I thought you had a NaviDrive 3D System (NG4)! Sounds like you don’t in that case, but probably have the RT4 system? Pop up your VIN so I know exactly what you do have and I can help you further. I should of asked for it earlier, but assumed wrongly when you mentioned NaviDrive.