Got a reply this morning "Could you supply a short video of the problem."

Moderator: RichardW
A month! Great - then I've got that to look forward to - as I ordered a replacement power board for one of my Smart TVs from China and was hoping that a month was the outside latest!MikeT wrote: ↑19 Dec 2018, 14:23I'm beginning to notice a lot of ebay sellers selling factory rejects at full retail price then feigning suprise should you realise and complain. They buy in bulk at rock-bottom prices so you can imagine the huge profits to be had when people can't be bothered to enforce their rights. Having waited a month for the slow boat, for most buyers it's simply not worth the wasted time taking photos/videos, uploading and writing emails, conforming to ebay rules, possibly having to return the item and waiting for a few quid refund. Even the offer of a partial refund and "gifting" the item sees a nice profit for them so it's win, win for the sellers.
white exec wrote: ↑19 Dec 2018, 14:32All in huge contrast to Amazon returns/replacement policy, where the goods are often not required to be returned (my guess on this is that if an item acquires a history, they just write it off, and take it up with the manufacturer). Frequently, the replacement item is put into dispatch almost immediately.
Good to know - I ordered it on the 4th, so it is due 14th Dec to 14th Jan - but I have given up with Royal Mail Tracking - it's not worth the effort of putting in the tracking number and going through the 'Shopfront' anti spam picture hassle - just to find that they don't have anything! They often don't provide tracking info until it's out for delivery - fat lot of good that is.MikeT wrote: ↑19 Dec 2018, 15:54For small flat items, they often send via bulk airmail which takes around 10-15 days, Marc.
ETA: Bear in mind Royal Mail are really struggling this year and our round has been without a postie this week until today! I also had two parcelforce 48hour deliveries take three days last week.