Old Citroen warranty news story

This is the Forum for all your Citroen Technical Questions, Problems or Advice.

Moderator: RichardW

Post Reply
wurlycorner
Posts: 1366
Joined: 30 Oct 2012, 22:37
Location: Chelmsford, Essex
My Cars: Two C5's...
Lots of CXs...
A couple of Xantia...
A C2...
Lots of Prelude's...
And a Sunny!
x 66
Contact:

Old Citroen warranty news story

Post by wurlycorner »

Happened on this earlier, completely by accident.

Citroën warranty worthless, despite failed brake pads, clutch and engine | Money | The Guardian
https://www.theguardian.com/money/2011/ ... -worthless

Wow! That was some s**t treatment...
Does anyone know how that ended up?
:-k does his surname ring a bell from the Citroen car club?

Nb: the whole oil change/not oil change thing... That's not unusual for the dealer to behave like that with modern cars ime. I think I've mentioned before on here, my friend who ran company mundano's for years, always had them serviced at Ford dealers when due and at the 'intermediate' service (10/12k ish) always had to push them to get the oil changed, otherwise they wouldn't!
Last edited by RichardW on 06 Apr 2018, 16:24, edited 1 time in total.
Reason: Fixed the link
--
Iain

1x '85 CX GTi Turbo s1 (metallic blue)
2x '85 CX GTi Turbo s2 t1 (metallic silver & grey)
'88 CX GTi Turbo s2 T2 (metallic light blue)
CX DTR T2 Safari (silver)
2x '96 Xantia Activa (Black & metallic green)
'01 C5 2.0 HDi LX Estate (Blue)
Online
Hell Razor5543
Donor 2023
Posts: 13727
Joined: 01 Apr 2012, 09:47
Location: Reading
My Cars: C5 Mk2 VTX+ estate.
x 2993

Re: Old Citroen warranty news story

Post by Hell Razor5543 »

Nasty!
James
ex BX 1.9
ex Xantia 2.0HDi SX
ex Xantia 2.0HDi LX
Ex C5 2.0HDi VTR
Ex C5 2.0HDi VTR

C5 2.2HDi VTX+
Yes, I am paranoid, but am I paranoid ENOUGH?
Out amongst the stars, looking for a world of my own!
davoxx
(Donor 2020)
Posts: 488
Joined: 02 Jan 2011, 23:40
Location:
My Cars:
x 9

Re: Old Citroen warranty news story

Post by davoxx »

the result: https://www.theguardian.com/money/2012/ ... ation-case

I can confirm that Citroen have terrible customer service (not the dealers, they do try their best.)
why?
wurlycorner
Posts: 1366
Joined: 30 Oct 2012, 22:37
Location: Chelmsford, Essex
My Cars: Two C5's...
Lots of CXs...
A couple of Xantia...
A C2...
Lots of Prelude's...
And a Sunny!
x 66
Contact:

Re: Old Citroen warranty news story

Post by wurlycorner »

Good stuff.

Nb: I was a bit surprised at the cost of the recon engine from an independent?
--
Iain

1x '85 CX GTi Turbo s1 (metallic blue)
2x '85 CX GTi Turbo s2 t1 (metallic silver & grey)
'88 CX GTi Turbo s2 T2 (metallic light blue)
CX DTR T2 Safari (silver)
2x '96 Xantia Activa (Black & metallic green)
'01 C5 2.0 HDi LX Estate (Blue)
Online
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37002
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5645

Re: Old Citroen warranty news story

Post by GiveMeABreak »

I've had every single thing covered without quibble under Citroen extended warranty on my X7. Obviously wear and tear components are not included, but I have to say, steering rack, suspension pipes, windscreen motors, window motor/ regulator, crankshaft seal, A/C compressor, A/C Condensor, front & rear height correctors have all been done on mine. So I personally can't complain and would take out a similar warranty again without a doubt if needed.

I'm wondering if in that article the £70 'service' was actually confused with the paint / anti corrosion warranty, that requires periodic inspection - I had mine done and that charge is about right. I suspect that is what is was for - but that the first service was missed.
Please Don't PM Me For Technical Help

Marc
ekjdm14
(Donor 2020)
Posts: 1810
Joined: 19 Jan 2015, 17:42
Location: Congleton
Lexia Available: Yes
My Cars: '95 Xantia 1.9D automatic - 109k one of two remaining
'03 206 GTi180 - 97k in pieces being brought back up to snuff
'03 206 1.9TD - home-built veg-fuelled B-road bruiser
'99 306 SE 2.0i cabriolet - 92k awaiting service work ready for next summer
'97 306 XS 1.6i 3 door, Bianca White, from dead 12 years & seized solid to road legal in 7 days
x 212

Re: Old Citroen warranty news story

Post by ekjdm14 »

Marc, your new profile pic (profile GIF?) reminds me of a System Of A Down album cover... It's also unnervingly creepy to watch for more than a few seconds yet too captivating to look away somehow :?
'95 Xantia LX 1.9D-auto, Black, 109k
'03 206 GTi180 94k in surgery
'03 206 1.1S XUD9TE/veg project :mrgreen:
'99 306 2.0SE cabriolet 95k summer toy
'97 306 XS 1.6i 99k sat 12 years, fixed in 7 days, 150mile maiden voyage :rofl2:
Online
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37002
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5645

Re: Old Citroen warranty news story

Post by GiveMeABreak »

:rofl2: I must admit I had to Google ‘System Of A Down’ - ‘Armenian-American heavy metal band from Glendale’

Never heard of them until now, but not associated in any way :)
Please Don't PM Me For Technical Help

Marc
Bick
Posts: 482
Joined: 19 Feb 2006, 17:35
Location:
My Cars:
x 44

Re: Old Citroen warranty news story

Post by Bick »

A friend of mine bought a car from a citroen dealer and the clutch went within 2000 miles and they refused to pay.
Post Reply