Cannot log to my Citroen service account
Moderator: RichardW
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- (Donor 2022)
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Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD - x 8
Cannot log to my Citroen service account
Hi
As of today I cannot log to my Citroen service account. Does anyone else experience this problem too ?
Thanks
Zohar
As of today I cannot log to my Citroen service account. Does anyone else experience this problem too ?
Thanks
Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
- Stickyfinger
- (Donor 2016)
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Xm 2.1TD Ph2 Exclusive
AX, little Daffodil
SAXO White Mk1. Sally - x 1280
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Re: Cannot log to my Citroen service account
\No problem here.............
Alasdair
Activa, the Moose Rider
3x C5x7 Steering racks and counting
Activa, the Moose Rider
3x C5x7 Steering racks and counting
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- (Donor 2022)
- Posts: 711
- Joined: 30 Nov 2010, 07:02
- Location: Israel
- My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD - x 8
Re: Cannot log to my Citroen service account
Ok thanks.
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Re: Cannot log to my Citroen service account
Working here today.
Simon
1997 Xantia S1 3.0 V6 Auto Exclusive in Silex Grey
2016 Nissan Leaf Tekna 30kWh in White
2011 Peugeot Ion Full Electric in Silver
1977 G Special 1129cc LHD
1978 CX 2400
1997 Xantia S1 2.0i Auto VSX
1998 Xantia S2 3.0 V6 Auto Exclusive
1997 Xantia S1 3.0 V6 Auto Exclusive in Silex Grey
2016 Nissan Leaf Tekna 30kWh in White
2011 Peugeot Ion Full Electric in Silver
1977 G Special 1129cc LHD
1978 CX 2400
1997 Xantia S1 2.0i Auto VSX
1998 Xantia S2 3.0 V6 Auto Exclusive
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- (Donor 2022)
- Posts: 711
- Joined: 30 Nov 2010, 07:02
- Location: Israel
- My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD - x 8
Re: Cannot log to my Citroen service account
Hi
I tried to log on from different computers and different internet accounts but failed. I tried to recover the password and couldn't . Hope Citroen didn't block it forever, it is very useful and essential for proper maintenance
Zohar
I tried to log on from different computers and different internet accounts but failed. I tried to recover the password and couldn't . Hope Citroen didn't block it forever, it is very useful and essential for proper maintenance
Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
- white exec
- Moderating Team
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- My Cars: 1996 XM 2.5TD Exclusive hatch RHD
1992 BX19D Millesime hatch LHD
previously 1989 BX19RD, 1998 ZX 1.9D auto, 2001 Xantia 1.8i auto
and lots of Rovers before that: 1935 Ten, 1947 Sixteen, 1960 P5 3-litre, 1966 P6 2000, 1972 P6 2000TC, and 1975 P6B 3500S - x 1752
Re: Cannot log to my Citroen service account
Had a strange problem here this afternoon too.
Logged in with ID and pwd, and tried to select a vehicle type.
Clicking on a vehicle type produced no further progress. Logged out and repeated; same.
Did manage to get in and to parts by inputting a VIN number, and everything from there on worked ok.
Logged in with ID and pwd, and tried to select a vehicle type.
Clicking on a vehicle type produced no further progress. Logged out and repeated; same.
Did manage to get in and to parts by inputting a VIN number, and everything from there on worked ok.
Chris
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- (Donor 2022)
- Posts: 711
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- My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD - x 8
Re: Cannot log to my Citroen service account
Just tried to log on to Peugeot service and for the same problem. Hope it is a temporary problem that will be fixed. Cannot imagine how the Xantia can be properly maintained without accessing Citroen service.
Zohar
Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
- Stickyfinger
- (Donor 2016)
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- Joined: 28 Mar 2013, 21:05
- Location: Somset my lovleee
- My Cars: Xantia V6 ACTIVA 3ltr 24v Manual p1
Xm 2.1TD Ph2 Exclusive
AX, little Daffodil
SAXO White Mk1. Sally - x 1280
- Contact:
Re: Cannot log to my Citroen service account
Just checked mine, Vin selection is all OK, No vin but by type/engine all works as well....
Alasdair
Activa, the Moose Rider
3x C5x7 Steering racks and counting
Activa, the Moose Rider
3x C5x7 Steering racks and counting
- white exec
- Moderating Team
- Posts: 7445
- Joined: 21 Dec 2015, 12:46
- Location: Sayalonga, Malaga, Spain
- My Cars: 1996 XM 2.5TD Exclusive hatch RHD
1992 BX19D Millesime hatch LHD
previously 1989 BX19RD, 1998 ZX 1.9D auto, 2001 Xantia 1.8i auto
and lots of Rovers before that: 1935 Ten, 1947 Sixteen, 1960 P5 3-litre, 1966 P6 2000, 1972 P6 2000TC, and 1975 P6B 3500S - x 1752
Re: Cannot log to my Citroen service account
Just done another log-in here, and working AOK - by VIN and by model type.
Must have been a problem their end earlier.
Must have been a problem their end earlier.
Chris
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C3
Volvo
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Re: Cannot log to my Citroen service account
I need a activation code but can't seem to get 1
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- (Donor 2022)
- Posts: 711
- Joined: 30 Nov 2010, 07:02
- Location: Israel
- My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD - x 8
Re: Cannot log to my Citroen service account
Hi
As I know new account can not be created anymore. My account is still blocked, and it seems that it wont be activated. I guess since many persons open an account it loads the Citroen server and this is the reason new account can not be created.
Zohar
As I know new account can not be created anymore. My account is still blocked, and it seems that it wont be activated. I guess since many persons open an account it loads the Citroen server and this is the reason new account can not be created.
Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
- GiveMeABreak
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C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow - x 5648
Re: Cannot log to my Citroen service account
This may be a temporary issue with their servers - or it could be something to do with the registration validation / checks they do to try and ensure only third party garages are registered.C3 vts wrote:I need a activation code but can't seem to get 1
If there is some information or parts info you need, just post here on the Forum, many of us have access and should be able to help.
Please Don't PM Me For Technical Help
Marc
Marc
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- (Donor 2022)
- Posts: 711
- Joined: 30 Nov 2010, 07:02
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- My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD - x 8
Re: Cannot log to my Citroen service account
Hi Marc
Is the Citroen service intended use is only third party garages ?
Zohar
Is the Citroen service intended use is only third party garages ?
Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
- GiveMeABreak
- Forum Admin Team
- Posts: 37014
- Joined: 15 Sep 2015, 19:38
- Location: West Wales
- My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow - x 5648
Re: Cannot log to my Citroen service account
Yes, it's to allow non-franchised independent garages access to parts information and ordering - not for the general public as such. There are other areas there that require paid access or a subscription - generally the diagnostic information as this is not freely available. Citroen dealerships have to pay a significant amount of money for their diagnostic equipment leases and technical training bulletins and diagnostic support, so that is why the technical sections are paid services only.
Please Don't PM Me For Technical Help
Marc
Marc
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- (Donor 2022)
- Posts: 711
- Joined: 30 Nov 2010, 07:02
- Location: Israel
- My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD - x 8
Re: Cannot log to my Citroen service account
So I guess they verified whiich of the accounts are not independent garages and blocked them. If that is the case I think I'll not be able to log any more my Citroen service account.
Zohar
Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD