Cannot log to my Citroen service account

This is the Forum for all your Citroen Technical Questions, Problems or Advice.

Moderator: RichardW

Post Reply
lancia58
(Donor 2022)
Posts: 711
Joined: 30 Nov 2010, 07:02
Location: Israel
My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
x 8

Cannot log to my Citroen service account

Post by lancia58 »

Hi

As of today I cannot log to my Citroen service account. Does anyone else experience this problem too ?

Thanks
Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
User avatar
Stickyfinger
(Donor 2016)
Posts: 10411
Joined: 28 Mar 2013, 21:05
Location: Somset my lovleee
My Cars: Xantia V6 ACTIVA 3ltr 24v Manual p1
Xm 2.1TD Ph2 Exclusive
AX, little Daffodil
SAXO White Mk1. Sally
x 1280
Contact:

Re: Cannot log to my Citroen service account

Post by Stickyfinger »

\No problem here.............
Alasdair
Activa, the Moose Rider
3x C5x7 Steering racks and counting
lancia58
(Donor 2022)
Posts: 711
Joined: 30 Nov 2010, 07:02
Location: Israel
My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
x 8

Re: Cannot log to my Citroen service account

Post by lancia58 »

Ok thanks.
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
User avatar
Mandrake
Posts: 8615
Joined: 10 Apr 2005, 17:23
Location: North Lanarkshire, UK
My Cars:
x 664

Re: Cannot log to my Citroen service account

Post by Mandrake »

Working here today.
Simon

1997 Xantia S1 3.0 V6 Auto Exclusive in Silex Grey
2016 Nissan Leaf Tekna 30kWh in White

2011 Peugeot Ion Full Electric in Silver
1977 G Special 1129cc LHD
1978 CX 2400
1997 Xantia S1 2.0i Auto VSX
1998 Xantia S2 3.0 V6 Auto Exclusive
lancia58
(Donor 2022)
Posts: 711
Joined: 30 Nov 2010, 07:02
Location: Israel
My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
x 8

Re: Cannot log to my Citroen service account

Post by lancia58 »

Hi

I tried to log on from different computers and different internet accounts but failed. I tried to recover the password and couldn't . Hope Citroen didn't block it forever, it is very useful and essential for proper maintenance

Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
User avatar
white exec
Moderating Team
Posts: 7445
Joined: 21 Dec 2015, 12:46
Location: Sayalonga, Malaga, Spain
My Cars: 1996 XM 2.5TD Exclusive hatch RHD
1992 BX19D Millesime hatch LHD
previously 1989 BX19RD, 1998 ZX 1.9D auto, 2001 Xantia 1.8i auto
and lots of Rovers before that: 1935 Ten, 1947 Sixteen, 1960 P5 3-litre, 1966 P6 2000, 1972 P6 2000TC, and 1975 P6B 3500S
x 1752

Re: Cannot log to my Citroen service account

Post by white exec »

Had a strange problem here this afternoon too.
Logged in with ID and pwd, and tried to select a vehicle type.
Clicking on a vehicle type produced no further progress. Logged out and repeated; same.
Did manage to get in and to parts by inputting a VIN number, and everything from there on worked ok.
Chris
lancia58
(Donor 2022)
Posts: 711
Joined: 30 Nov 2010, 07:02
Location: Israel
My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
x 8

Re: Cannot log to my Citroen service account

Post by lancia58 »

Just tried to log on to Peugeot service and for the same problem. Hope it is a temporary problem that will be fixed. Cannot imagine how the Xantia can be properly maintained without accessing Citroen service.

Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
User avatar
Stickyfinger
(Donor 2016)
Posts: 10411
Joined: 28 Mar 2013, 21:05
Location: Somset my lovleee
My Cars: Xantia V6 ACTIVA 3ltr 24v Manual p1
Xm 2.1TD Ph2 Exclusive
AX, little Daffodil
SAXO White Mk1. Sally
x 1280
Contact:

Re: Cannot log to my Citroen service account

Post by Stickyfinger »

Just checked mine, Vin selection is all OK, No vin but by type/engine all works as well....
Alasdair
Activa, the Moose Rider
3x C5x7 Steering racks and counting
User avatar
white exec
Moderating Team
Posts: 7445
Joined: 21 Dec 2015, 12:46
Location: Sayalonga, Malaga, Spain
My Cars: 1996 XM 2.5TD Exclusive hatch RHD
1992 BX19D Millesime hatch LHD
previously 1989 BX19RD, 1998 ZX 1.9D auto, 2001 Xantia 1.8i auto
and lots of Rovers before that: 1935 Ten, 1947 Sixteen, 1960 P5 3-litre, 1966 P6 2000, 1972 P6 2000TC, and 1975 P6B 3500S
x 1752

Re: Cannot log to my Citroen service account

Post by white exec »

Just done another log-in here, and working AOK - by VIN and by model type.
Must have been a problem their end earlier.
Chris
C3 vts
Posts: 7
Joined: 03 Dec 2016, 11:31
Location: Cumbria
My Cars: C2
C3
Volvo
Rover 25gti
Fiesta mk2

Re: Cannot log to my Citroen service account

Post by C3 vts »

I need a activation code but can't seem to get 1
lancia58
(Donor 2022)
Posts: 711
Joined: 30 Nov 2010, 07:02
Location: Israel
My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
x 8

Re: Cannot log to my Citroen service account

Post by lancia58 »

Hi

As I know new account can not be created anymore. My account is still blocked, and it seems that it wont be activated. I guess since many persons open an account it loads the Citroen server and this is the reason new account can not be created.

Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37014
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5648

Re: Cannot log to my Citroen service account

Post by GiveMeABreak »

C3 vts wrote:I need a activation code but can't seem to get 1
This may be a temporary issue with their servers - or it could be something to do with the registration validation / checks they do to try and ensure only third party garages are registered.
If there is some information or parts info you need, just post here on the Forum, many of us have access and should be able to help.
Please Don't PM Me For Technical Help

Marc
lancia58
(Donor 2022)
Posts: 711
Joined: 30 Nov 2010, 07:02
Location: Israel
My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
x 8

Re: Cannot log to my Citroen service account

Post by lancia58 »

Hi Marc

Is the Citroen service intended use is only third party garages ?

Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37014
Joined: 15 Sep 2015, 19:38
Location: West Wales
My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow
x 5648

Re: Cannot log to my Citroen service account

Post by GiveMeABreak »

Yes, it's to allow non-franchised independent garages access to parts information and ordering - not for the general public as such. There are other areas there that require paid access or a subscription - generally the diagnostic information as this is not freely available. Citroen dealerships have to pay a significant amount of money for their diagnostic equipment leases and technical training bulletins and diagnostic support, so that is why the technical sections are paid services only.
Please Don't PM Me For Technical Help

Marc
lancia58
(Donor 2022)
Posts: 711
Joined: 30 Nov 2010, 07:02
Location: Israel
My Cars: Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
x 8

Re: Cannot log to my Citroen service account

Post by lancia58 »

So I guess they verified whiich of the accounts are not independent garages and blocked them. If that is the case I think I'll not be able to log any more my Citroen service account.

Zohar
Xantia 2.0 16V Automatic make year 2000 LHD
Citroen C4 THP Automatic make year 2009 LHD
Citroen C4 VTS 2.0 16V make year 2006 LHD
Post Reply