Access to service citroen

Unread post by **KennyW** » 31 Oct 2016, 15:13

I'm having access problems with the site.

Has anything changed.

Kenny

GiveMeABreak · Unread post by **GiveMeABreak** » 31 Oct 2016, 17:20

No - working with me Kenny - server may be down temporarily.

Unread post by **elma** » 31 Oct 2016, 19:38

Working ok for me as well.

Unread post by **KennyW** » 01 Nov 2016, 11:24

Okay, it looks like I will have to register again which happened to me several years ago.

Kenny

white exec · Unread post by **white exec** » 01 Nov 2016, 11:45

Check that the Country you're registered in with service.citroen matches the Country that your browser/IP address has you in. If these two don't match, s.c blocks access, thinking you are somewhere you shouldn't be, or the account has been hijacked. Happened to me twice; last time s.c thought I was in Ukraine (apologies to any Ukrainian FCF members).

Timmo · Unread post by **Timmo** » 02 Nov 2016, 07:11

try opening a 'private tab' in your browser, mine wont load under normal browsing but is fine with a private tab/ incognito , i asked last month about it, quite possibly something to do with my IP address location.

Unread post by **RichardW** » 02 Nov 2016, 12:24

I can't access it at work as IP address doesn't match (or is hidden). Works OK at home. Not tried the private tab...!

Unread post by **KennyW** » 02 Nov 2016, 21:50

I still can't access it and tried to re register without success.

Kenny

white exec · Unread post by **white exec** » 02 Nov 2016, 21:57

Contact the service.citroen administrator by email, and they will sort it out for you, advising any changes or checks needed at your end. DId this myself last year, and they got me back up and working with 48 hours.

Unread post by **KennyW** » 03 Nov 2016, 12:57

Thanks Chris, will do

Unread post by **KennyW** » 03 Nov 2016, 13:00

Well, just went onto the service site and I got access!!!!!!!!!!!!!!!!!!!!!!!!!!!!

white exec · Unread post by **white exec** » 03 Nov 2016, 15:19

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Access to service citroen

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