lexia help

[allanmc]

I bought a Lexia from Easy Diagnostics a couple of years ago to trace faults in my Xantia HDI which never seemed to work as it should,even Jim Duddy from Easy Diagnostics couldn't get it to work as it should although he tried,saying that the car was too old so I just gave up,as I was about to sell the car but the door open beeper was sounding so Mandrake kindly came over to fix it for me which he did but told me that my Lexia was not working,I now have a C3 Diesel so I would like to know if the Lexia could be fixed,this is the second one I have bought so I wont be buying another.I apologize for such a long story
Cheers
Allan

[KP]

Have you tried them both on the C3?

What happens exactly when you try them?

[allanmc]

The first Lexia I bought from the forum after a while the light on the box went out so it's gone,the next one from easy diagnostics the light on the box is on when I plug it in but it wont read anything when I highlight diagnostic on the laptop it says no as it goes down the screen,

[Mandrake]

I visited Alan with my laptop a few weeks ago with my known good install of Diagbox 7.02 - unfortunately at the time I didn't have my own Lexia interface with me as RichardW was borrowing it.

I could not get my laptop/software to communicate with the car with Alan's interface - the computer detected the interface fine over the USB connection and authenticated with it in the Lexia app - showing the connection between the computer and interface was normal, however I could not get any dialogue with either my Xantia or Alan's.

On the cable that goes to the car (the round plug to the OBD-II connector) we tried both the cable that came with the easydiagnostics interface as well as the cable that came with his previous (group buy) Lexia - no dialogue using either. I didn't have my cable available to try but I think it's unlikely that both cables are faulty.

So from what I've seen my conclusion is the interface itself must be faulty. When I got my Lexia back from Richard it was working fine with my Diagbox install so software is definitely ruled out, and as my interface is also an easydiagostics one it's not going to be a compatibility problem.

Unfortunately Alan is in the situation where the interface is now out of warranty but failed within warranty and easydiagnostics were notified within warranty it was not working and was not able to get it working properly for him within the warranty period thinking it was a software/laptop problem - a bit of a sticky situation! It seems unlikely that it could be repaired, only replaced.

[Hell Razor5543]

Is it possible the fuse that manages the diagnostics port has failed? Has it been checked? In manual X2-GB-4001 fuse F15 manages the CPH, Diagnostics port, and the hydractive suspension (but as the car is an SX, the hydractive suspension wouldn't be fitted).

[KP]

As long as it was reported in warranty it should be ok, easydiagnostics are known for being very good with customer service so I'd take the shot and ship it down to them could be a corrupt firmware inside the units maybe?

[Mandrake]

Is it possible the fuse that manages the diagnostics port has failed? Has it been checked? In manual X2-GB-4001 fuse F15 manages the CPH, Diagnostics port, and the hydractive suspension (but as the car is an SX, the hydractive suspension wouldn't be fitted).

No it's not that - I tested Alan's interface on my Xantia as well as his, and my Xantia's diagnostic port does work... (I was using it just yesterday with my interface successfully)

[Mandrake]

As long as it was reported in warranty it should be ok, easydiagnostics are known for being very good with customer service so I'd take the shot and ship it down to them

You would think so. Problem is Alan has tried to contact easy diagnostics about this recently and can not get a response...

[KP]

Have they gone out of business then?

Maybe it needs testing on another machine with diagbox installed?

[Mandrake]

Have they gone out of business then?

Or maybe changed hands. It's nearly 2 years since I've had any dealings with Jim, he lived not far from me and I nearly went to pick up my Lexia in person when I bought it but due to timing I ended up getting it by courier instead.

Maybe it needs testing on another machine with diagbox installed?

Oi - keep up! I tested Allan's interface on my laptop with my install of Diagbox to rule out software and the laptop itself. (I was using my own Lexia with the same laptop and Diagbox install last weekend - there is nothing wrong with it)

While its quite possible Allan had software issues on his laptop originally the interface is definitely faulty too. I can easily help him get any remaining software issues sorted out on his laptop but I can't do anything about the interface itself - it needs replacing, then we can try to sort out any remaining problems (if any) on the laptop.

[KP]

Ahh forgot that bit

Deffo uni issues then and possibly a firmware flash could fix it as I have read that disconnections at the wrong time can bork them and some chixia have turned up doa

[allanmc]

Hi Simon,thanks for getting involved with my problem,easy diagnostics are still on the internet but still I don't get a reply when I send an email,and as this is the second one iv'e bought I don't think I can buy another one at the moment

cheers
allan

[KP]

What happens if you phone them Allan? Sometimes the easiest and quickest way to deal with such issues

[Rhothgar]

Jim is definitely still in the owner of EasyDiagnostics.

I bought one last week but I am having trouble getting to grips with it.

It definitely works on Xantia HDi.

Text or call him on the mobile on his website. He should respond. I think he charges for support outside of the 1 year though.

It comes across as very helpful.

Recently, he did not have any listings on Ebay so I had thought, initially, that maybe he had gone through but he is a long standing diagnostics expert so he won't leave the game for no reason.

[allanmc]

Thanks I think I will give him a call tomorrow and see what happens
allan