ok, do I have to pay? cos i'm not!!!

[deano1970]

hi everyone, I posted a few questions in here and citroen about a fuel pressure sensor that was showing up as a fault. was coming up as an anti pollution fault. Anyway, I asked the garage next door to where I work to order the part. They took about three days to get on the phone and order it, any way it came the other friday, he said he was going to fit it on saturday at first,then said to leave till monday as they would have more time. anyway, saturday afternoon, no anti pollution fault warning and no engine management light. I had put some redex in and some injector cleaner. anyway, it's been fine now for two weeks. I just went back to work today after a week off and the garage are saying to me that cos it was a specialist part ordered in by the local peugeot dealer, they won't take it back? Where do I stand with that? I don't fancy paying £110.00 for a part I no longer need and sticking it in my toolbox.....Thing is if they ordered it straigt away,I would have had it fitted and no problem, but now the problem has gone away,I do not wish to pay for it just because it had to be "ordered in"...surely the part can go back to where it came and go back on the shelf? after all, it isn't like the part has been specially made, you can get em off e bay for 20 quid, only reason I didn't get one from there is cos peugeot wouldn't give me the right part number and I wanted to be sure I got the right part. So, do I need to pay for it? I think peugeot are being very unreasonable as if the part is still brand new and not been used, what is the problem? thanks for any advice? dean...

[citronut]

i would think the peugeot dealer will take it back even if they make a small handling charge,

also how would you know if the one from ebay were genuine,

regards malcolm

[spider]

If its been ordered usually they cannot return it as they order it from Coventry (or they did) so the dealer would have to have it sat on their shelf.

This is usually why you have to pay in advance for ordered in parts.

Not saying its right , just how it is (or was)

[addo]

I thought that was the norm forever - special orders are non returnable.

Heck, otherwise I'd send back my $4 Timken trailing arm bearings in the £26 Citroën boxes and just buy from a Timken supplier.

[deano1970]

from what the dealer said,they checked which store had the part in stock, so surely it should only result in a handling charge to send it back to where it came? If the place it came from already had it,(there were about three i think) then surely it can be returned? I don't want to fall out with my local garage over it but I also don't want to pay for a part that I don't actually need. My point was that if the garage had looked at it/ fitted it when they said they would then there would not have been a problem, but they didn't and then the fault disappears? so why can't the part be returned from the peugeot dealer that it came from? that's the bit I don't understand???

[Ross_K]

I thought that was the norm forever - special orders are non returnable.

Same here. My mechanic wouldn't even pick up the phone to order special order items unless I paid him in advance or left the car and keys with him.

I can see the point, specially if it's some independent guy outside the dealer network ordering the part.

from what the dealer said,they checked which store had the part in stock, so surely it should only result in a handling charge to send it back to where it came?

That's different alright. If the part was in stock I'd MAYBE expect to pay a restocking fee like 10-15%. If they want you to to pay the full whack because the tea boy carried a box out from the back room I'd tell em where to go.

[deano1970]

yes, the part was in stock in i believe three different dealers, so,I imagine it got sent to my local dealer and then the garage that was to fit it,went to collect it. I just don't understand why,if the part was in stock at one of three dealers,why the handling charge cannot be paid,and as you say, a re stocking fee if needs be, but even that is money for old rope, cos once they have it back,it's the same tea boy putting it back on the shelf. Just annoyed that it comes to this.I never imagined it would be this much trouble.. you would think the part had been hand crafted and made specially on a lathe......it was in stock????

[myglaren]

Locking this thread - please continue in the parallel thread in the Citroen forum.