Is this Citroens way of saying sorry for crap customer service?

[wurlycorner]

https://www.autoexpress.co.uk/citroen/3 ... g-backlogs

[mickthemaverick]

Given the general issues with existing customers I'm amazed that Citroen can afford to subsidise the pothole repairs, unless of course it is coming out of their marketing budget as a way of gaining customers via the back door!!

[Stickyfinger]

or....re-introduce the correct suspension for a Citroen then the pot holes don't matter

[Gibbo2286]

Probably make a saving on warranty repairs in that locality.

[ekjdm14]

or....re-introduce the correct suspension for a Citroen then the pot holes don't matter

This...

[CitroJim]

or....re-introduce the correct suspension for a Citroen then the pot holes don't matter

This...

This +1... And I say so having recently driven a Xantia

[Richard_C]

Its hard to work out what the £££ value is, but Gateshead Council spend about £1.5 million a year on repairing highway defects and in terms of numbers reported around 1/4 of those are potholes. So lets say they spend £400k a year on pothole repairs, so one week's worth is a bit under £8k. For that Citroen Marketing gets positive local and national press coverage a which they simply couldn't buy Notice the picture of the pothole in the article with a brand new and seemingly driverless C5 Aircross in the staged or photoshopped roadworks 'scene'. The one where the guy with the rake is wearning neither eye protection nor hard hat which I suspect the council would insist on with all that steaming hot hole-filler being spread around. If they get coverage in a few national papers - a full page ad in a tabloid c£30k - and a few motoring magazines - I think full page is c £2000 - its great value for the company.

Benevolent, contrite ? No - commercial

Although the new improperly sprung Citroens are not as good over the rough stuff as the Xantia and BXs I've owned, they are not bad at all. My C4 has 'progressive struts' (who knows what they are in real life) and 18 inch wheels with full 60 profile tyres - often bigger wheels come with low profile tyres which shake your fillings out, but these don't. If you stand by your car as it rocks and rolls on eurotunnel or on a ferry you instantly see how much work the tyres do as part of the suspension set up, not just gripping, pulling, stopping and steering - it's bouncing too.

[bobins]

There's also the view that Citroen haven't paid for more potholes to be repaired, they've just paid a fee equivalent to a current weeks worth of potholes to be done - those potholes were scheduled to be done that week anyway, and no extras will be done due to Citroen's 'generosity'.
On a different note - wonder if the bod in the photo with the broom had to give his brand new hi-viz kit back after the photo was taken ?

[wurlycorner]

Honestly I don't mind them doing it/didn't mean the thread as a criticism, just tongue-in-cheek (though I am genuinely rarely/never impressed by the tales of customer service that I hear these days...)