Ongoing infotainment issues- C3 Aircross 2019

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cecile_aircross
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Joined: 18 Jan 2025, 21:53

Ongoing infotainment issues- C3 Aircross 2019

Unread post by cecile_aircross »

Hi all,

I'm having a bit of an ongoing mare with my 2019 C3 Aircross. It was purchased through Bristol Street (now Vertu) and I've been taking it to my local(ish) service centre. A few weeks after driving it out of the dealership the infotainment started to play up- it started with CarPlay crashing, then bluetooth being patchy, (connected and playing music but nothing coming through speakers) then the whole system crashing and rebooting. I'd now get in my car expecting to see the Citroen logo flash on and off again repeatedly. Occasionally it would play ball, but not most of the time. I went to the service centre 4 times between Feb and July, in that time they had to diagnose the issue, find the right part number which required two trips to confirm (I've been told it's the computer that needed replacing as it had an incorrect part fitted) ordering the part and fitting it in July. However after a week or so of use the same faults started to creep in, CarPlay crashing, the whole system crashing etc. Obviously this is quite frustrating. It's booked in yet again in a few weeks however I wanted to see if anyone has had the same issue as me and if they managed to resolve it? If the replacement part was indeed the correct one (having spoken to a few independent garages it sounds like quite often incorrect parts of this nature can be ordered) I can't understand why it would still be crashing. Thanks :-D
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mickthemaverick
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Re: Ongoing infotainment issues- C3 Aircross 2019

Unread post by mickthemaverick »

Sadly you are not alone in experiencing this type of issue and lack of understanding by the dealer. Not knowing where about in GB you are it is difficult to suggest a competent company who may be able to diagnose it properly I'm afraid! :)
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!
cecile_aircross
Posts: 5
Joined: 18 Jan 2025, 21:53

Re: Ongoing infotainment issues- C3 Aircross 2019

Unread post by cecile_aircross »

Hi Mick, I'm in London. I did ring a couple of independent French car specialist garages but both said they don't deal with issues like these sadly
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mickthemaverick
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Re: Ongoing infotainment issues- C3 Aircross 2019

Unread post by mickthemaverick »

You might have some success if you follow this link to a company in Surrey who may be able to help, Good luck :)

https://www.cartronics.co.uk/Car-Electr ... tallations
I used to be indecisive, now I'm not so sure!
I used to ride on two wheels, but now I need all four!