Citroen Service Activated Roadside Assistance - experience?

[CitROeNALD]

Just wondered if anyone has experience of this service.

It was basically given to me after my last main dealer service.

I assumed it was a very limited service. Like the insurance add on type that has very specific cover (one call out per year or something).

But, on reading the policy document, it seems to be very comprehensive.

Obviously it only applies to the citroen that was serviced. But, is it as comprehensive as it seems? Is there something I am missing? If not it seems a very nice benefit for getting a main dealer service.

I'm just cautiously cynical that there is some hidden small print that means it's only valid if I speak french or something

[GiveMeABreak]

I think in the event of a breakdown they'll take it to the nearest authorised repairer - so you'll still need to make your own way home - and if quite a way from home this may be an issue as it doesn't seem to provide the option to be taken to a local garage nearer your home - so worth checking that out....

From the 'What is Covered'
Whilst in the UK, if your vehicle breaks down, or cannot be driven due to a breakdown, driver–induced fault or road traffic collision, we’ll:
• send help to repair the vehicle at the roadside or at your home address – this could be a permanent or temporary repair; or
• recover the vehicle and passengers to the nearest authorised repairer, or
• recover an electric or hybrid vehicle and passengers to the nearest charge point, if the high voltage battery is completely flat – up to 3 times in any 12-month period

From the 'What's Not Covered Section'
The cost of any repairs, parts or specialist resource.
• The fitting of parts, including batteries, supplied by anyone other than us.
• Any breakdown that happens because of a fault we’ve looked at in the past:
a) that hasn’t been properly repaired; or
b) that we have temporarily repaired. It’s your responsibility to get it fixed. We won’t attend repeat callouts for the same problem.
• Recovering an out of charge vehicle more than 3 times in any 12-month period.

[Richard_C]

I don’t know this particular policy but the assistance service that came with the extended warranties didn’t cover some things unless you paid for the plus version. Notably assistance for punctures or running out of fuel. My wife couldn’t change a wheel these days, not ability but arthritis and age, so depending on who drives the vehicle you need to think carefully. Unusually the Citroen policy did provide recovery after an accident, few policies do.