Chat Transcript
Reference Number: 187855252748717621
DATE/TIME: 2023-11-20 13:21:04
Your Chat Transcript
The following is a record of your online chat with Vodafone today
You: TOBi Conversation Started
TOBi: Thank you for waiting! Black Friday is approaching. Looking for great deals? Register your interest online to get updates.
Register interestTOBi:
Ask a question
You: Ask a question
TOBi: Sure, what can I help you with?
You: Put me in touch with a person
TOBi: I’m here to help you 24/7!
TOBi: Here are a few things I can help with.
Buying or upgrading
Billing
Existing device or broadband
My account
You: Put me in touch with a person
TOBi: So I can transfer you to the right team, please tell me in a few words what you'd like to do.
You: Phone number for Gloucester shop
TOBi: Could you tell me your full name please?
You: xxxxxxxxxxxxxxxxxxx
TOBi: To help save you some time when speaking to an adviser, I can complete some quick security checks first.
TOBi: How would you like to complete security?
Receive a code to my phone
Log in with my PIN
Log in with my Password
You: xxxxxxxxxxxxxxxxxxxxxxxxxx
TOBi: Great, I'll launch a secure pop-up for you to enter your phone number now.
You: TOBi INTERNAL MESSAGE
TOBi: Thanks, that's the security part completed.
Oliver: Hey
Thanks for reaching out to us, I’m Oliver – how can I help you today? 
You: I need to get in touch with the Gloucester Southgate Street shop
Oliver: I'll check and help you with the phone number of the store.
Oliver: Just a heads up, moving away from the chat window or not responding for few mins may result in losing the chat. If it does, I’ll send you a chat-back link via SMS to get back to us faster than usual.
“To help me provide the best care and support, do you have any specific needs or circumstances we should be aware of?”
You: Nothing else, just need the phone number
Oliver: Please allow me 2-3 minutes, while checking your account details. I'll appreciate your patience.
Oliver: Can you please confirm the poat code of this address?
Oliver: post**
You: xxxxxxx
Oliver: You can contact our team on this number +44 333 304 0191 and if possible they'll direct you to store as we didn't the direct phone number of stores.
You: Tried that before, got nowhere, good grief!
You: I need to talk to the rep instore I spoke to before, otherwise it's a fifty mile round trip to visit the store
Oliver: I understand but in that case you'll need to visit nearest store for this.
Oliver: I'm sorry but we didn't have the access.to the store's contact phone number.
You: Terrible communications for a communication company
Oliver: I apologies for the inconvenience cause due to this but to be very honest we no longer have access to store's contact number.
You: OK I think time's up on this.
Oliver: We have not heard from you in quite some time. Seems like we have lost connection. I'll give it a minute more before I end this chat session.
Oliver: Hey! We’re just checking you’re still connected with us – would you like us to continue helping you?
Oliver: As we’ve not heard from you in some time, we’ll guess we’ve helped you to resolve your query with us today
If you need any help in the future, pop a message back over to us and we’ll be here.Oliver: As I've not heard from you in a while, I am ending this chat session. If you need any help in the future, please feel free to get in touch.
