paypal

[jgra1]

chaps.. paypal is just odd these days..

I sold two heavy items to a chap in West London (boat engines as a project/spares - in July) the items were listed on ebay but he chose to buy them before the end of listing.
fair enough, he paid via paypal and I delivered them to him by hand..

Now in October, he is complaining that things are not quite what he wanted, so paypal have stepped in, held the original funds, with a view to paying them back to him.. unless I can prove proof of postage!

As it is, he has spent money on the items, modified them, so I cant have them back, and will lose all of the original price I got as well..

In this vien, if you sell a car to someone, they can claim its not right, months later, get their cash back and could already have sold the car on?
this seems, crazy..

any thoughts,
John

[addo]

Bag of rapidset concrete down the sewer riser always works. What an aerosole.

[jgra1]

i am fuming like a td on veg..

[spider]

I would of thought as the items have been modified they cannot be returned in their original supplied condition so a refund should be null and void. I'm aware Paypal won't always see it that way unfortunately.

It would not happen in retail, lets say (completely stupid example) you went to the local stealer and purchased an engine mounting with the purpose of modifying it to fit something else, ie cut a bit off it, then later found out it would not do what you intended, you could not return it for a refund if you've chopped it about.

Not sure what to (sensibly) suggest, although you should point out to PP that the items were modified and therefore would be unable to return them as supplied.

[jgra1]

thanks Andy.. problem is, PP give me no way of saying anything about the dispute..

[citronut]

did the guy leave you positive feedback John, if so that should be good enough for paypal

[Captain Slow]

I'd make sure that there are no funds in Paypal and no cards or bank accounts linked

[jgra1]

malcolm, you mean positive feedback on ebay? this wasnt an ebay sale.. have not checked PP for feedback

Captain, too late.. I have used PP for over 10 years, there is always an account and also a card linked to them..

[JohnD]

there is always an account and also a card linked to them..

You can close your account immediately online................. then reopen it when the danger is past. From experience - Paypal works wonderfully well until something goes wrong. Then it's almost impossible to explain your point to them.

[jgra1]

hmm.. maybe John..

the account says

18 Oct 2012

PayPal has placed a temporary hold while we're reviewing it. We'll contact you shortly with further information.

Details Temporary Hold To Mr Git [buyer]

-£150.00 GBP


Paypal balance
-£144.70 GBP

[JohnD]

PayPal has placed a temporary hold while we're reviewing it.

Ah - maybe too late then.

[DickieG]

Have you spoken to Paypal to explain the situation? You can telephone them, I have.

[jgra1]

I will try that DG.. when I can get a chance..
but their t's and c's are pretty clear..

[Xaccers]

I will try that DG.. when I can get a chance..
but their t's and c's are pretty clear..

Just go to their website, down at the bottom is their contact us link
Click on it
Then on the left under section 2 is a Call us link
Click on that
Then click on the call PayPal customer service link
Log in and they will give you what information they'll need, along with a reference number valid for 60 minutes, and the 0870 number to call.
Ring them and talk to a human being.

[Citroenmad]

Surely if the person has accepted the items and has modified them that must be more than enough proof that they are what he wanted and expected at the time. Since its not an ebay sale I have no idea why paypal should even step in. If this is correct its a real negative on paypal. Surely a transaction between one person and another should be little more complicated than a bank transfer, there should be no come backs!