Today's Room 101 is Autonational Rescue, a company I've praised here in the past.
I rang them a couple of weeks ago, in response to my renewal premium.
"Oi", said I, "you've put my premium up again" [only by a modest £2 or so, but they did last year too, it adds up].... "I've had a look on comparison websites and can get a cheaper deal with someone else, but I trust you; on the occasions that I've used you in the past, your service has been exemplary"
...however, I'm not paying £72 as an existing customer, when I've not called you out for 3 or 4 years; and a new customer can pay £54, so I suggest you gimme your £54 deal please, which'll still see more of my money making it to you; than if I let it lapse and take out a new policy via a comparison website which will take a cut"
Sorry sir, said the operator, no can do
"OK, said I, I'll let it lapse,. enjoy a period of No Cover until my next long trip