PSA NAC RCC Updates

This is the Connected NAV system.
Main Features: It is a fully integrated Telematics System featuring CarPlay, Android Auto, Real Time Services, Voice Commands, High-Res Display, 3D Navigation, Bluetooth Hands Free & USB. 2 versions of the system are available NAC (Navigation Audio Connectée) and RCC (Radio Couleur Connectée) or Connected Colour Radio, which does not have the Integrated Navigation or Live Services.

Moderator: GiveMeABreak

ctuna89
Posts: 4
Joined: 12 Feb 2024, 22:21

Re: Citroen Update Tool

Post by ctuna89 »

Hello

I have a C4 2023, today I got an update that eliminate several capabilities:
Android Auto and carplay
Reverse camera
GPS
and several other things.

I am trying to manual update it from ahw.1.25.92.23 to other version, do you know if I can make it work with Citroen Updater?
My VIN number is VR7**************[VIN obfuscated, can be read by forum staff]

Thanks in advance!
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37289
Joined: 15 Sep 2015, 19:38
x 5709

Re: Citroen Update Tool

Post by GiveMeABreak »

I can't help with updates from your country, sorry, as there is a different portal that I can't access.
Please Don't PM Me For Technical Help

Marc
ctuna89
Posts: 4
Joined: 12 Feb 2024, 22:21

Re: Citroen Update Tool

Post by ctuna89 »

For all purposes this is a European car in fact Chile isn't available when choosing a country when you start the setup.can you please check with the European portal?
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37289
Joined: 15 Sep 2015, 19:38
x 5709

Re: Citroen Update Tool

Post by GiveMeABreak »

I have and it is not returning any data. This is not by Country portal, but from your VIN which I have to use to get the updates. So if no data is returned, there is nothing I can do.
Please Don't PM Me For Technical Help

Marc
ctuna89
Posts: 4
Joined: 12 Feb 2024, 22:21

Re: Citroen Update Tool

Post by ctuna89 »

Should they be able to help me in the dealership? They say they can't do anything that I have to wait for an update, some guy here had the same error and it updated the radio again and it fixed.
Can they do it?
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37289
Joined: 15 Sep 2015, 19:38
x 5709

Re: Citroen Update Tool

Post by GiveMeABreak »

The dealership can assist with updates (but will likely charge you labour to do this). Note that your vehicle does not have on-board WiFi, so requires a licence file before it will allow a firmware update (maps are fine tough and don't require a licence file). Either that, or you will have to tether your smartphone's WiFi connection to the car first, so the licence file can be obtained from the servers that way.

This is not the first time I have heard of issues in South American countries though regarding updates. There's nothing I can do from my end though, sorry.
Please Don't PM Me For Technical Help

Marc
Rentt_Faina
Posts: 1
Joined: 13 Feb 2024, 12:31

Re: Is it just me? Touchscreen update

Post by Rentt_Faina »

Hello, could i also get a licence file?

VF7**************[VIN obfuscated, can be read by forum staff]

Thank you
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37289
Joined: 15 Sep 2015, 19:38
x 5709

Re: Is it just me? Touchscreen update

Post by GiveMeABreak »

Rentt_Faina wrote: 13 Feb 2024, 12:35 Hello, could i also get a licence file?

VF7**************[VIN obfuscated, can be read by forum staff]

Thank you
RCC Firmware Version 6_0422_23.3I37.1

Licence File
Please Don't PM Me For Technical Help

Marc
doctor01
Posts: 2
Joined: 13 Feb 2024, 20:55

Re: Is it just me? Touchscreen update

Post by doctor01 »

Good evening, can you please help me too, even though I am from the Czech Republic? Thanks Michael
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37289
Joined: 15 Sep 2015, 19:38
x 5709

Re: Is it just me? Touchscreen update

Post by GiveMeABreak »

Michael, I'll be happy to help if I can, but I will need your VIN first of all. Please post your VIN in full without spaces - it will be automatically masked from public view after submitting your post & will only be visible to staff.
Please Don't PM Me For Technical Help

Marc
doctor01
Posts: 2
Joined: 13 Feb 2024, 20:55

Re: Is it just me? Touchscreen update

Post by doctor01 »

VR7**************[VIN obfuscated, can be read by forum staff]
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37289
Joined: 15 Sep 2015, 19:38
x 5709

Re: Is it just me? Touchscreen update

Post by GiveMeABreak »

Please Don't PM Me For Technical Help

Marc
Chlau86
Posts: 5
Joined: 13 Feb 2024, 14:37

Re: Is it just me? Touchscreen update

Post by Chlau86 »

Could you kindly provide the newest touchscreen firmware for C3 aircross 2018 1.2 puretech VIN: VF7**************[VIN obfuscated, can be read by forum staff]
sijad
Posts: 2
Joined: 14 Feb 2024, 19:56

Re: Citroen Update Tool

Post by sijad »

@GiveMeABreak would you please help me with updating firmware of my C3?
MyCitroen app is telling me that there's an update for my car (1_076_16.1b116.4) do I need a license file?
my VIN does not start with VF, is it ok if I DM you my VIN?
User avatar
GiveMeABreak
Forum Admin Team
Posts: 37289
Joined: 15 Sep 2015, 19:38
x 5709

Re: Citroen Update Tool

Post by GiveMeABreak »

Post it here, I have updated the system to reflect your VIN

I have just checked and there are no updates shown for this VIN, so maybe because you have the latest update or your country is not included in the European servers.
Please Don't PM Me For Technical Help

Marc