NG4 sytem on Peugeot 308 didn't work anyway :(

[wenux]

Congratulations! There is an NG-4 radio installed on a Peugeot 308. In fact, it does not work - after turning on the ignition, you can only hear the periodic buzzing - of the DVD drive or something, and that's it... the screen from above, accordingly, also does not show the image - either from the parking sensors or anything another.. Let me know if something can be done about it, maybe you have come across something similar? I am attaching a photo of the radio.

The Internet says that it is possible memory, you need to replace the flash drive inside and flash it, but this is not accurate)

[GiveMeABreak]

This system does not have flash memory, it has an automotive grade 40Gb HDD.

However, the EEPROM chip may have become corrupt and there's no way I know of to repair this yourself - it needs specialist software and connections to 'reanimate' the system.

The other issue can be the operating system files have become corrupt / HDD failure. The Automotive grade PATA HDDs for these are now extremely hard to find, and SATA drives can't really be used as the system does not support the TRIM command, so will soon slow down if you attempt to install a SATA drive.

You may need to look for a second hand one if trying to up date the firmware fails or the replacing the drive + firmware to reinstall operating system does not work.

[wenux]

Thank you for your help!)

I thought so, although some workshops still gave hope for repair. Too bad about this system, it's really good(

[GiveMeABreak]

Yes, I liked mine a lot - and replaced the HDD with a CF card to preserve the HDD. I sold my X7 and gave the HDD to the new owner as a backup.

[wenux]

and is it possible to install a previous (older) version of the radio? will it work in tandem with the display on the torpedo? because it is impossible to find NG4 here, or at the exorbitant price of 400 USD

my car has front and rear parking sensors & I need to use it)))

like this one:

[GiveMeABreak]

That unit is the older RNEG (MyWay) also made by Harman Becker, which has the SD Card Slot in the centre.
The RT6 (eMyWay) made by Magneti Marelli looks the same, but doesn't have the SD Card.

Either should be options for you, but be aware that having had the NG4 fitted, you might also have had the 'Services' Module fitted in the car, which would be linked to the NG4. This handles the telematics emergency calling and locating features and means the microphone in the car may be routed via the services module along with other wiring.

[ChrisRobin]

Also be aware if you want the front parks to show on the popup screen the replacement unit needs to come from a vehicle with them installed, your NG4 will have a config file installed at factory level with all your accessories installed i.e front & rear parks.

The vehicle you take the replacement out of should have the same, if not the front parks will activate the parking image on your popup but will not put the distance bars on you will hear the beeps, the rears will work as usual with the bars. I had some trouble with mine in the 308cc worked fine then one day not, replace HHD not working still, fiddled around with it then realised it was the DVD playing up, well sounded like it, so I pulled the set apart to fine the worm wheels that drive the reader head stuck and now have damaged splines, I managed to find a site selling New DVD drives but they were £175 bit pricey for a gamble, so I found a used one on ebay but it was a BMW drive same numbers on it, about £25 I think it was, so I fitted it, NG4 now works apart from it does not show front parking bars now.

NG4 was also rather quiet so at my techs house anther lad turned up said he knew what was wrong went into the BSi config and turned a switch so NG4 was recognised it was a yes/no switch, he turned it to yes, and instantly loud, but he said the parks are down the the damaged config file in the unit when it crashed, you can only install this file at factory level or with specific software, he will install for me when he gets another 308 with the same front parks, he said he will copy the file and install into mine.

So just be aware if you find a replacement, the unit may not show your front parking coloured distance bars, it activates on the front parks and bleeps correctly but no distance bars will show. the rears work fine as I think the rears must be standard fitment, fronts are not, unless you find a unit from a vehicle which had both, good luck with that. there is a place in Nerthlands called KMS Apeldoorn that do a standard one charge repair on NG4 at 312Euro plus vat with no recoding, which is not bad as here in the UK find some one to repair them is well you would stand a better chance finding a unicorn. Plenty talk about it until you send an image, then they can't get away quick enough.

It is a good system really loud ours goes up to I think 26 on the volume and is deafening in the car at that level, standard listening is around 7 now and clear although is doesn't handle bass as well as our old 307cc but still good, the wife rang me the other night on Bluetooth from it on the way home with the roof off and the sound on my phone at home was really good, hardly any wind noise at all and she was on the expressway coming home about 70mph so it is a good system shame they didn't keep up with the map updates for it but I suppose it is an old system now.

[GiveMeABreak]

It will be able to be configured via Diagbox, but you may have to hunt around in several places and ensure the exact correct options are set - not all options appear as they read though and can have different meanings in the context of the programming.

The same units are used on models with and without front parking assistance, so it's just a matter of configuration using the correct diagnostic tool and knowing your way around the system.

There's been loads of people that have had these from different marques and they can all be configured for the options the car has with Diagbox.

[ChrisRobin]

Hi Marc
I have just spotted this post now, so you are saying I can get the distance bars back via Diagbox config? although the young lad that sorted it out for me was informative he was just an enthusiast at the end of the day and a what I would call a fiddler, but he seemed to be saying it was a config file loaded at factory level, he has a software programe that he uses to see all the files and that is the only way it can be loaded. it is in the chip set he reckoned.
At the Peugeot Dealership they said pretty much the same when it kept putting on the warning light, al they did was turn it off again waste of £120 really I was doing that with my £9.99 Chinese OBD reader, they told me when you order a radio you provided the chassis number and they load the correct config file for your particular model. a week later the young lad said pretty much the same.
The one thing which makes me question the dealership, the young lad knew exactly were to look for this NG4 recognised switch and once it was turned to yes, radio is now super loud again and the warning light has never come back, I did wonder why the dealer did not know this, especially after telling them radio has been in and out like a yo yo.
After reading this I am wondering if the dealership was just behaving like we do, if a customer starts messing around with equipment or setting he should not be we basically just get rid of him and not get involved as it usually ends up more hassle than it is worth.
I must admit it did sound about right, as the system knows when moving forward if an obstacle gets close as the popup changes to the top image of the car, so parking sensor programme activated, car also beeps quicker and quicker as you approach the obstacle, but no distance bars. once obstacle is out of sensor reach popup reverts to nav screen again, so it knows front parks are there and goes through the motions everything bar the distance bars. Now you have said this It makes me wonder, if the config file was corrupt then the front parks would not show up at all it would have no idea how to process the distance commands, in fact I wonder if any of the parks would work.
Just need to find someone in North Wales now (may be a problem) to have a look, my Renault tech has no idea on Peugeot, well not at this level, his mate that fixed it, if he knew he would of done it there and then, the dealers well either no idea, or no interest, when the NG4 decided it wasn't friends anymore and gave the will to live, I kind of went through so many people for advice you soon get to realise down here there are very few Peugeot people with real knowledge to the point were I can not even find a Peugeot trained tech willing to work on it, it has to go to my Renault guy, we did have one for a month with the 307cc, when we 1st got it I took it to him with the window problem, I slipped up and said I worked for North Wales Volkswagen whilst chatting, after that he told me that to fit a window reg needs a bodyshop as the window needs special shimming which they do, after that he never returned any phone calls, took it to my Renault guy who fitted one in an hour in the end, had the same problem with Citroën for my son, as soon as they found out his dad worked for VW always busy, yet I can find people for Honda's, Merc's, Fords, Nissan even BMW's no problem.

But it would be nice to get it back to original.
I will have to have a think on that.
See you have started me off again

[GiveMeABreak]

Ok, so what I was referring to in my last post is ECU configuration via Diagbox. There are some options that can be configured depending on factory options fitted to the car and in the case of the parking assistance it is limited to none, rear only or front and rear. There are NO options for distance bars. These should automatically be there and displayed on the visual display front and rear.

There's no configurable option other than these for parking assistance Chris.

A basic code reader cannot switch off off anything nor configure any ECUs. This has to be done with a professional level diagnostic tool. I don't know what your young friend has done (if anything) but mucking about with the internals or the code is not a good idea as this can have undesired consequences and Diagbox will not be able to rectify anything like that.

[ChrisRobin]

He didn't do anything Marc apart from stop the warning light, Now I can do that with my Chinese cheap code reader by deleting the error, The NG4 was in and out like a yo yo during this period if you remeber, it was all very frustrating indeed, I got a bit fed up with local engineers telling me they could fix it and then when you take it out and give it to them they look at it and said no.... I then got a bit of a heads up from a lad on Ebay asking £200 to delete the DVD drive but he was very fly about if it would work or not, but he did say he has done a few of them, armed with that I tracked down a DVD player, 1st one was new but almost £200 with post from Netherlands, but I found a BMW one same part number bar the last letter, but looked identical as BMW use Harman Becker as well just not NG4, player came £15 if I remeber rightly fitted it NG4 now works, but it started putting on EML, I can't remeber the the code but it was whinging about an incorrect response from something media I think, but it turned out that the sound level was really low as well, at the time I did not know this.

A PSA tech was on our estate servicing a 2008, so we asked if he could have a look at the EML, he came up later, spent about 30 mins on his snapon box going through config settings from what I saw, so I left him to it, he then knocked said he could not see what was wrong and left, no charge! later that night I went out to move the cars around so the 308 was up front to leave 1st it now bleeps like mad loudly, bottom of the drive the front parks show up as usual but no bars.

Booked it into the Peugeot dealership to find out what the EML was about, the bleeping and the front parks, they turned off the EML and said it was fixed, inputted the last 2 numbers of the chassis number to stop the bleeping, said I had missed the last 2 numbers of the chassis when I inputted it for the new radio, odd its not new its original, and told me the parks are a config issue in the radio and started going on about chassis numbers and ordering new NG4's as not all NG4's are the same just because they look like they are config file specific for your vehicle are installed at factory level, day later EML back on....... So NOT fixed at all.

I then took it to my Renault guy, out of sheer desperation, he did not know either, but this young lad turned up and he plugged his diagbox into it read the code and said I know what that is, it has not recognised the NG4 is you radio sound low as well ??? no idea, he then went into the BSi config went directly to this line of code which asked if the NG4 was recognised, showed me, it was set to no, so there was a conflict between the BSi and NG4, he turned the switch to yes which is what it should read and saved it, the second it was saved the radio almost blasted us out of the car, apparently he has seen this before with an RCZ when they took out a Chinese double din unit and put the NG4 back in to sell it, it did the very same thing. EML not been since, NG4 works perfectly, now this lad said when the unit failed at startup it would of been loading its config file possibly which could be why you now have no bars on the screen as the unit does not know how to handle that part of the file, I don't know I have not seen that before, usually when you "add" front parks they don't work until set up in the BSi I think he said, but yours are still distance aware and working ok apart from the bars, openly said he would not know where to look within the BSi config to see of there was a tickbox if you like to switch them on/off even if that is possible, I think he was hoping a new config file might sort it out, but he did say in the 4 years he has been doing this kind of thing, this is only the 2nd 308cc he has seen with both NG4 and front parks, seen quite a few RCZ's but would not want to swap that with mine as it is a different model with a distinct roof difference s owe could end up in a worse position than we are now very easily.

So that is where we are now, NG4 still performing well, no EML at all since BSi altered to read yes, but still no bars on front parks, bleeps ok so working fine just thought it might of been an easy fix with your guidance as to were, sounds like it is not though, so leave well alone I think, it has been quite a journey with this NG4.

[GiveMeABreak]

Ok so Harman Becker make the unit and yes they are used by BMW, which is why we can use their maps with a bit of modification, seeing as PSA no longer provide map updates. NG4 is just the PSA designation or Navidrive 3D for Citroen and WIPCOM 3D for Peugeot - just semantics.

Also the dealer is correct - there are different versions of the NG4 depending on intended vehicle Citroen / Peugeot and the fascia / controls are different as in your case, as is the retracted screen for Peugeot and not for Citroen.

As to the configuration, I may be able to help with the correct values in the ECU configuration. These are the settings that MUST be entered for your vehicle if not already there. Anything with a (2) in brackets must have the value configured as shown. These settings DO NOT always mean what you think they may and any change can adversely affect the vehicle or operation of equipment.

I thought when you next go to see your friend, that he can check the configuration against these options. I've gone through your options from your VIN and removed configuration options that do not apply. These are the settings that should be set:

Configuration of the Customer Options

Parameter to be configured	Values to be configured	Comments
CD player	Absent	(2)
Hi-fi amplifier	Absent	(2)
Auxiliary audio input	Present	(2) Check the absence or presence of the audio connection in the vehicle’s glove box
Auxiliary video input	Present	(2) Check the absence or presence of the video connection in the vehicle’s glove box
Rear multimedia audio/video input	Absent	(2)
Retractable display	Present	(2)
Separate control keypad	Absent	(2)
Service module	Absent	If NO SOS button on dash select ‘Absent’
“	Present	If you have SOS button on dash select ‘Present’
Parking assistance	Present front and rear	With front and rear parking assistance (Presence of proximity sensors in the bumpers)

Configuration of the Audio Functions

Parameter to be configured	Values to be configured	Comments
Geographical area of use	Europe	(2)
AM waveband	Activated	(2)
Fader function	Activated	(2)
Number of radio aerials	2	(2)
Type of antenna FM1/AM	Active aerial	(2)
Type of antenna FM2	Active aerial	(2)
Jukebox function	Activated	(2)
Copy of MP3 CD	Authorised	(2)
Copy of audio CD	Authorised	(2)

Other Options

Parameter to be configured	Values to be configured	Comments
Display of the external temperature	Active	(2)
Time display	Active	(2)
Locking of the screens for address entry and dialling	Deactivated	(2)
Geographic area of use of the DVD player	Zone 2	(2)
Voice recognition	Activated	(2)
Diversion service point	Deactivated	(2)
MMS function	Deactivated	(2)

[ChrisRobin]

Cheers Marc
I shall show him that next time I see him.
Must check the wife's settings.
FADER should be set to high...
Parking assistance OFF as she is always telling me I am too close the kerb, too close to the wall, too close to the car behind and YOU WONT FIT IN THERE.
Navigation set to OFF as she is always asking why have you gone this way, the other way is quicker.....
Sign Recognition OFF, always telling me, only 30 here....

Once I get those setting right, it should be a nice drive.

The most annoying thing about this NG4 was the time wasting, for people who said oh yes not a problem pop it in, so you take it out again.... drive it down to them which means me dropping the wife of at work then picking her up at 5 so it is double the journey as she works in the opposite direction, get it to the persons workshop they take pone look at it and say oh no we don't do them, yet in the emails and phone conversation I told them what it was usually with an image, worse one which I told him so in no uncertain terms was the guy from Mold, who communicated with me for about 2 weeks, try this, try that, telling me he worked on NG4's for quite a while, he had me taking that radio out more times than you can believe, in the end he said it must be a memory chip issue they get hem all the time the fan will not keep it cool enough so the boards expand and contract.. sounds good eh, oh I said how ill I know he said pop it in I will have a look, in or out I said, OUT would be brilliant, can do it a lot quicker, so I dropped wife off drove on to Mold which is quite away from me, got there, got radio out and he said OH one of those I don't do them...... was not impressed at all, what a waste of time, what was more annoying I had sent him pictures which he clearly had not looked at, Fuming..