HELP, citroen extended warranty team rejected our claimour claim

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yingxue2022
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Re: HELP, citroen extended warranty team rejected our claimour claim

Post by yingxue2022 »

@marc @jay hi Marc, Jay, thanks for your kind advise. I am being frustrated but not yet lost my mind...You are right there is nothing much left I can do ( I pretty much complained to all parties that I can possibly can hoping that someone can reinvesitage but no update apart from an acknowledgement mail)....

The letter was sent to CarCarePlan limited and they have declined yet again and those were their responce which the agent said is last response, so it is raised to Ombudsman now but I doubt it will benefit me also very time comusing. The failure has clearly been contributed by dealer who has not done their job properly.

The 80% is NO WAY from dealer, it is offered by Citroen customer care team. I can only see the dealer trying to get more money from Citroen ( few thousand pounds from ad blue repair, and now nearly 7K for engine replacement, in other words they win regardless if it is caused by them that is why I feel it is so unfair). I just want to obtain the service records (even though I know they didn't carry out), but at least it will be something worth to get if I sell.

I was prepared to give in to the 20% to fix and then sell which is my last plan. But I just want to fight a little bit to see if any justice can be done... otherwise we really can't give any more trust to Citroen it really is too much to take. :( :( :(
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GiveMeABreak wrote: 30 May 2023, 22:32 @yingxue2022: I suggest you just follow the guidance and use the letters Jay has generously prepared for you. There's nothing else realistically to be done other than that which has already been suggested.

We understand you are not happy from your previous experiences and have been messed about with, but you really need to draw a line under that and start being positive and forward looking now in order to try and get a resolution.

Get the letter sent off (1) 'Formal complaint to Car Care Plan' and then let us know when you get a response from that.
yingxue2022
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Re: HELP, citroen extended warranty team rejected our claimour claim

Post by yingxue2022 »

yes I have sent numerous emails to CarCareplan ltd, I even asked to escalate to manager but no use at all. So I have sent letter to Ombudsman now.

As for the dealer, they said service was carried out but can not provide any service record, also I cant find anything in my app the service remained empty. So I am certain they didn't do the service. So they can just stand aside as if it has nothing to do with them? it is so unfair.... :( :( and there is NO WAY they will pay a pence let alone 80% which is good will from Citroen customer care. The dealer even asked me to pay 25pounds parking charge when things are delayed from their side ( they cant provide service receipt or any sort of evidence to any party).

plz see car care response

'As I handled your complaint and received the details, I discussed and reviewed al the information with the claims team manager Phill.

I have responded on behalf of the claims team as I am the complaint handler, unfortunately my decision remains the same and we will be unable to overturn the claim decline on this occasion despite reviewing all the information provided.

In relation to the requested information, once the team has collected your information, they will respond to you with the requested information.'



Jay-Bruce wrote: 30 May 2023, 20:27 Lady, I've already been over this a lot of times, it's simple, given the response from Car Care Plan limited, your next move is step two, send the second letter I drafted for you to The Motor Ombudsman.

I really wouldn't suggest taking a dealer to court, as you have no evidence against them. The same evidence you'd need to win in court against the dealer would be the same evidence we'd use to force Car Care Plan to pay their goddamned 20% and fix your car. Since we don't have evidence to force Car Care Plan to do anything, what makes you think we could do anything against the dealer? The same dealer who is being generous and willing to cover 80% of your repair costs...
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Re: HELP, citroen extended warranty team rejected our claimour claim

Post by Jay-Bruce »

I'm done.
yingxue2022
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Re: HELP, citroen extended warranty team rejected our claimour claim

Post by yingxue2022 »

Jay-Bruce wrote: 31 May 2023, 01:28I'm done.
I really really appreciate your help and kind advise. Sorry if anything I said that upset you sir I really didn't mean it. I guess I really need to let go of this bad luck vehicle after repair #-o , thanks so much again for all your information and time. :-D :-D