The letter was sent to CarCarePlan limited and they have declined yet again and those were their responce which the agent said is last response, so it is raised to Ombudsman now but I doubt it will benefit me also very time comusing. The failure has clearly been contributed by dealer who has not done their job properly.
The 80% is NO WAY from dealer, it is offered by Citroen customer care team. I can only see the dealer trying to get more money from Citroen ( few thousand pounds from ad blue repair, and now nearly 7K for engine replacement, in other words they win regardless if it is caused by them that is why I feel it is so unfair). I just want to obtain the service records (even though I know they didn't carry out), but at least it will be something worth to get if I sell.
I was prepared to give in to the 20% to fix and then sell which is my last plan. But I just want to fight a little bit to see if any justice can be done... otherwise we really can't give any more trust to Citroen it really is too much to take.



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GiveMeABreak wrote: 30 May 2023, 22:32 @yingxue2022: I suggest you just follow the guidance and use the letters Jay has generously prepared for you. There's nothing else realistically to be done other than that which has already been suggested.
We understand you are not happy from your previous experiences and have been messed about with, but you really need to draw a line under that and start being positive and forward looking now in order to try and get a resolution.
Get the letter sent off (1) 'Formal complaint to Car Care Plan' and then let us know when you get a response from that.