Sat nav not working
Moderator: GiveMeABreak
Sat nav not working
My wife has a 2019 Citroen C3. The Android Auto sat nav has stopped working. The Samsung phone says ‘Can’t connect to car screen’ and the car screen says ‘Navigation System Absent’. I’ve switched the phone on and off and also changed the cable but it made no difference. Any ideas what could be wrong please?
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Re: Sat nav not working
Can you pop your VIN up so I can see exactly which variant you have (please post your VIN in full without spaces - it will be automatically masked from public view after submitting your post & will only be visible to staff).
Please Don't PM Me For Technical Help
Marc
Marc
Re: Sat nav not working
VF7**************[VIN obfuscated, can be read by forum staff]
- GiveMeABreak
- Forum Admin Team
- Posts: 37444
- Joined: 15 Sep 2015, 19:38
- Location: West Wales
- My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow - x 5742
Re: Sat nav not working
Ok, so I just wanted to clarify the actual system you have for my own benefit, which is the Connected Radio without Sat Nav and no Telematics unit, so your only options are connection via a connected phone which you already know.
So the most likely issue that can affect the loss of connectivity is a phone software update. We know that Mirror Link is no longer supported on newer phones, but if your wife's phone has been updated lately, the phone software may have caused the connection issues.
I would suggest that you do several things.
1) Delete the stored Bluetooth phone from the vehicle screen completely and any other phones stored.
2) Completely remove the Bluetooth connection to the C3 from the Smart phone.
3) Reboot the phone (don't just turn it on and off) it needs a system restart.
4) Check the software version on your smartphone and let me know
4) Start the engine, then try connecting the phone again and see if it is detected.
So the most likely issue that can affect the loss of connectivity is a phone software update. We know that Mirror Link is no longer supported on newer phones, but if your wife's phone has been updated lately, the phone software may have caused the connection issues.
I would suggest that you do several things.
1) Delete the stored Bluetooth phone from the vehicle screen completely and any other phones stored.
2) Completely remove the Bluetooth connection to the C3 from the Smart phone.
3) Reboot the phone (don't just turn it on and off) it needs a system restart.
4) Check the software version on your smartphone and let me know
4) Start the engine, then try connecting the phone again and see if it is detected.
Please Don't PM Me For Technical Help
Marc
Marc
Re: Sat nav not working
Many thanks for this. I’ll give it a go. Can I come back to you tomorrow? I’d rather wait for my son to go through what you have suggested?
Re: Sat nav not working
As I’m not sure I would know how to delete the Bluetooth settings
Re: Sat nav not working
Good morning. I have tried this and it works. Many thanks for your help. The software on the Samsung is Android version 11 and the one ui core version is 3.1. My wife doesn’t tend to update the software on her phone so it might be an old version.
Thanks again. It’s very much appreciated.
Thanks again. It’s very much appreciated.
- GiveMeABreak
- Forum Admin Team
- Posts: 37444
- Joined: 15 Sep 2015, 19:38
- Location: West Wales
- My Cars: C3 Aircross SUV HDi Flair Peperoncino Red (The Chili Hornet)
C5 X7 2.0 HDi Exclusive Mativoire Beige (The Golden Hornet)
C3 1.6 HDi Exclusive Aluminium Grey (The Silver Hornet)
C5 MK II 2.0 HDi Exclusive Obsidian Black
C5 MK I 2.0 HDi SX Wicked Red
Xantia S2 2.0 HDi SX Hermes Red
C15 Romahome White
XM 2.0 Turbo Prestige Emerald Green Pearlescent
XM 2.0 Turbo Prestige Polar White
XM 2.0 SX Polar White
CX 20 Polar White
GS 1220 Geranium Red
CX 2.4 Prestige C-Matic Nevada Beige
GS 1000 Cedreat Yellow - x 5742
Re: Sat nav not working
No worries, glad you have it sorted.
Please Don't PM Me For Technical Help
Marc
Marc