How not to manage password security

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NewcastleFalcon
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Re: How not to manage password security

Post by NewcastleFalcon »

That clip sums it up nicely!

I had a mild dose of that with HMRC :-D and the notorious self assessment phone line, eventually resorting to using the using the phrase "I want to speak to someone!" and I am no longer interested in selecting any of your options to ensure my call is routed to the right place. That was after following that route and three or four times in a row and being dropped in the automated "go to www dot gov dot uk backslash what-ev-er followed by ...goodbye!

The process of the automated voice recognition responses to guide you through a list of options is even more stressful than the good old press one for this and 2 for that and so on, or if you want to speak to one of operators press 6.

Regards Neil
MikeT
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Re: How not to manage password security

Post by MikeT »

NewcastleFalcon wrote:
21 Nov 2017, 19:44
The process of the automated voice recognition responses to guide you through a list of options...
Regards Neil


It can be worse than that, Neil. I've had a few that ask "In a few words, please tell us the reason for your call" and when it fails to match your response, insults you with "I'm really sorry..."

No you're not real and you're not sorry, you're just a bloody machine!
How abhorent those things are.
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CitroJim
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Re: How not to manage password security

Post by CitroJim »

MikeT wrote:
21 Nov 2017, 18:56


:)