Oponeo tyres - a warning!

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Hell Razor5543
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Re:

Post by Hell Razor5543 » 04 Dec 2014, 09:41

addo wrote:I nearly fainted at my local shop recently:

Tyre jockey to customer "Where's the wheel brace?"
(Customer indicates where it's stored.)
Tyre bloke refits wheels, nips up with the air gun, then lowers car, hand torques (and re-checks) every single wheel bolt. Returns wheel brace to inside car.

You wouldn't read about it, eh?
On in a million, that fitter, and I literally mean that. We all know how they normally do the job.

old-un77
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Re: Oponeo tyres - a warning!

Post by old-un77 » 04 Dec 2014, 11:18

chances are,
The supplied wheel brace will never be man enough to release wheel nuts, after a Airgun wrench has tightened them.
many years ago when in the forklift game, was on my way to Orford Ness, and came across a stranded lady, flat tyre on a mini traveller,the spare was under a bootful of cakes/ confectioneries along with a allen key sized wheel brace....as it happened I had a 18 inch "strong arm " bar in my tool kit....she, on her own would never have managed to change that wheel.......with the supplied tool......Bob

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CitroJim
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Re: Oponeo tyres - a warning!

Post by CitroJim » 04 Dec 2014, 12:07

old-un77 wrote:the spare was under a bootful of cakes/ confectioneries
I hope she rewarded you with plenty of the items restricting access to the spare wheel Bob :-D

old-un77
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Re: Oponeo tyres - a warning!

Post by old-un77 » 04 Dec 2014, 12:39

My lips are sealed.....as is the Orford Ness Coldwar complex!
LOL
Bob

neil123
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Re:

Post by neil123 » 04 Dec 2014, 12:51

addo wrote:I think the tyre fitter is a champ. He "gotcha" by removing your chance of a full refund; a subtle way to say "F*** you, for not buying off me".

I might have thought that, but he a) doesn't sell tyres AND b) is a mate. He does a load of stuff on all of my cars, has done for years. Top bloke.

More and more places are happy just getting paid for the fitting.

The lesson I've learned is check and recheck!

The tyres were delivered wrapped in plastic shrinkwrap, in two pairs. He's retrieved the shrinkwrap this morning - its clear from the imprint of the tyre that the pairs of tyres were wrapped with the date codes facing inwards on all four - what a 'coincidence'!

I guess I should have unwrapped them while the courier was there, but really?

I could see the size, speed rating and all that - and they were hardly likely to have been broken in transit, unlike most parcels!

Ah well, onwards and upwards. I still won't buy from OPONEO again, and will always check the date codes before I even think about letting anyone sell me a tyre.

Not the end of the world, just another lost customer - I'm sure they have others!

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Stickyfinger
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Re: Oponeo tyres - a warning!

Post by Stickyfinger » 04 Dec 2014, 13:23

What the Germans say

Are all the tyres you sell new?

We exclusively offer new tyres fresh off the production line. Stocked goods older than 2 years are categorised as "DOT" goods and marked with the year of production. By referring to the DOT number at the tyre wall you can identify the calendar week as well as the year of production. Please note that correct storage can enhance the specific properties of the material, as non-immediate exposure to street traffic will allow the rubber mixture to harden over time. According to guidelines by the BRV (German national association for the tyre and vulcaniser trade) tyres are rated as ‘brand-new’ if stored correctly for up to 3 years and as ‘new’ if stored for up to 5 years.

xantiagreen
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Re: Oponeo tyres - a warning!

Post by xantiagreen » 05 Dec 2014, 00:29

northern_mike wrote:
neil123 wrote:Actually, although I said I wouldn't reply to Mike again -

You're just wrong!

You said "So, they admit they sell tyres over 36 months old, which some of yours are, and will give you 10% off, or change them IF YOU HAVEN'T used them. Which you have... "


Which of four tyres made in the early part of 2011 do you regard as less than 36 months old? And where does the 'you've used them' bit come from? it isn't a quote from their site

"Oponeo.co.uk will not accept the return under the 14-day return policy or if the products were fitted (wheels to the car or tyres, tyres to wheels)"

I'm not really sure how much clearer that bit could be....

" In the case in which in spite of our efforts the tyres bought by our customers are older than 24 months, we give the customers choice. They decide whether we take back the tyre on our own expense or whether we give them proper discount. Its amount is 5% for tyres which the date of production is between 24-36 months and 10% for tyres which are older than 36 months"

Or that bit...

I'm sorry you feel like you've been had, but everything you are calling them dishonest about is written in plain English on their site.... They can't be blamed if you didn't read them can they?
http://www.onlineshoppingrights.co.uk/m ... pping.html" onclick="window.open(this.href);return false;
Seems the online site is misleading to draw you in and purchase, did it say buy now in next 10 minutes or lose out with a countdown timer, some sites do this for the same reason to make you buy without checking the full facts. As a xantia owner I'm a shrewd ba****d, but Currys/Pc world still try and fork me over.

xantiagreen
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Re: Oponeo tyres - a warning!

Post by xantiagreen » 05 Dec 2014, 00:32

If you buy anything from Currys/Pc world they wont accept it back if you've cut through the security tape or opened the packaging, but then if their damage to the item, what happens then, I was in that position on Tuesday. Rotten Sods (particular store)

addo
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Oponeo tyres - a warning!

Post by addo » 05 Dec 2014, 01:32

I suspect your basic consumer rights override such issues as goods delivered in damaged state, or contracts made where one party was not in a capacity to contract (ie, actively dissuaded from reading the full terms of engagement).

dnsey
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Re: Oponeo tyres - a warning!

Post by dnsey » 05 Dec 2014, 17:54

Currys' terms & conditions are quite clear - faulty or damaged goods can be returned (or collection arranged) up to 21 days following delivery, quite apart from your legal rights. I'd give their head office a ring.

xantiagreen
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Re: Oponeo tyres - a warning!

Post by xantiagreen » 06 Dec 2014, 02:23

dnsey wrote:Currys' terms & conditions are quite clear - faulty or damaged goods can be returned (or collection arranged) up to 21 days following delivery, quite apart from your legal rights. I'd give their head office a ring.
Long story but the manager offered an exchange or replacement, but I had to go and collect as one wasn't available for delivery (none in store stock) for at least 2-4 weeks and nearest store was just under 20 miles. The Know how chap kept transferring himself to an internal number (he was trying to get through to customer services at KNOW HOW to get an "RA number", they wouldn't give him one (never told me reason why) they definitely "KNOW HOW" to fork things up